It's leaf peeping season in New England, and that can mean that it is terribly difficult to get reservations. That's why we booked in July. When we booked our resaervation we stated we would be chacking in late. We called that morning to advise the staff of our expected arrival time. We're also a Marriott members, so this is all on file online.. We have stayed at this hotel no less than 20 times in the past. (We even had our wedding there.) Every year the prices get a little higher, yet there are no updates to the rooms. We still went for sentimental reasons.
That's over. Apparently the service has fallen to the same low standards as has the rooms have. This past weekend we were given the worst room and service we have ever been given at a Marriott property. (See the photos.) When I called the front desk to complain about the room I was told 'we are not going to wake up guests and room tthem from the sleep just for you!' I never suggested that.I Had to tell the staff when checking out that I would nt be returning. So sad to end a decade long relationship, but it was that bad.
- Official Description (provided by the hotel):
- Situated on Boston's North Shore, Boston Marriott Peabody is a short drive from Salem, Massachusetts, Gloucester and Rockport. Positioned within the Centennial Park business corridor, our Peabody, Massachusetts hotel is only 20 minutes from Logan International Airport and downtown Boston. Whether you are traveling for business or leisure, our hotel's staff is dedicated to making your stay unforgettable. At our hotel near Salem, Massachusetts, guests will enjoy our spacious accommodations and deluxe amenities, including FREE high-speed internet, 32" HDTV's and plush bedding. Enjoy a delicious meal at Sophia's, our on-site Peabody restaurant, or relax and stay fit at the indoor swimming pool and fitness center. With 10,735 sq ft of versatile event space, Boston Marriott Peabody creates a distinguished setting for lucrative business engagements, cherished social gatherings, and elegant wedding receptions in Peabody. We have everything you need for a productive and enjoyable stay. ... more less
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- Also Known As:
- Boston Marriott Peabody Hotel Peabody
- Marriott Peabody
- Peabody Marriott