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“Inconsistent food & service. Owner is a flake!”
1 of 5 bubbles Review of Knox Trail Inn

Knox Trail Inn
Ranked #3 of 4 Restaurants in Otis
Price range: $6 - $23
Cuisines: American, Bar
More restaurant details
Restaurant details
Good for: Bar scene, Large groups, Families with children
Dining options: Dinner, Lunch, Seating, Serves Alcohol, Waitstaff
Great Barrington, Massachusetts
Level Contributor
14 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Inconsistent food & service. Owner is a flake!”
1 of 5 bubbles Reviewed July 18, 2013

This place is a disaster! Been here 3 times in the past 3 months. Kept thinking we hit a "bad night" and tried it again. Not the case, every night is a bad night here. Pizza undercooked once, pizza burnt another time. My friend ordered the steak and cheese grinder and couldn't eat it, it was not thin sliced steak like he expected, it was thick, tough london broil that he couldn't even chew. The owner wouldn't take it off the bill. She was a real piece of work. Rude would be an understatement. The waitstaff was new and untrained Don't expect a followup visit or to have your empty plates cleared. The bar was filled with loud drunk locals every time we went in. Their rude and loud chatter FILLED the dining area. The bartender was doing shots with the men at the bar, and behaving very unprofessionally one night. They have an outdoor smoking area right outside the main entrance where the locals would bring their drinks and smoke, all the while the windows are open and the smoke and bad conversation is filling the dinning room. All in all, this place is nothing more then a run-down hang out where the locals come to get drunk. If you're looking for a place to get drunk in the company of rude people, this is your spot!

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank BerkshireLiving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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30 reviews from our community

Visitor rating
    10
    8
    3
    2
    7
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Salem, VA
Level Contributor
154 reviews
76 restaurant reviews
common_n_restaurant_reviews_1bd8 85 helpful votes
“Surprised...”
4 of 5 bubbles Reviewed July 5, 2013

Despite a cautious recommendation from our Innkeeper, we went there for dinner mid-week. We each had different daily specials and the food was excellent. Service was snappy and friendly. Atmosphere was that of a local bar/grille with some obviously tilting locals. Still, the fare was worth the visit.

Visited June 2013
Helpful?
1 Thank SnowAvoiderSalem_VA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“Great service and amazing food!”
5 of 5 bubbles Reviewed July 1, 2013

Visiting Otis for the week and googled restaurants in the area and Knox Trail Inn came up so we decided to try it out. Very impressed with our waiter Cody and my husband and I were even more impressed with the food! My husband ordered the meatloaf and I had the Shepards pie and it was great! Already talking about when we are coming back!

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Jent522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level Contributor
193 reviews
87 restaurant reviews
common_n_restaurant_reviews_1bd8 74 helpful votes
“Meatloaf Heaven”
5 of 5 bubbles Reviewed June 27, 2013

Knox Trail Inn is a favorite stop for us when we camp at Tolland State Forest. The meatloaf was delish with a wonderful brown gravy, green beans and lumpy mashed potatoes... love it! The vegetable ravioli was a hit too.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank babobear1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee, Massachusetts
Level Contributor
40 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“The Knox”
1 of 5 bubbles Reviewed June 25, 2013

So sad. The Knox was one of our favorites. This past time was awful. I feel bad for the waitress she was totally overwhelmed and obviously new. We were over charged as well as our food messed up. The manager was useless as he could not even fix the bill and stormed off when called on it. We will NOT be back......

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank S T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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