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“Not as good as it used to be” 2 of 5 stars
Review of Island Inn

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Island Inn
3.0 of 5 Inn   |   30 Island Inn Road, Oak Bluffs, Martha's Vineyard, MA 02557   |  
Hotel amenities
Ranked #7 of 16 Oak Bluffs B&B and Inns
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Not as good as it used to be”
2 of 5 stars Reviewed June 23, 2014

We have stayed here in the past and had an excellent time - the rooms offer a second floor with King bed that is really great for families. We liked it so much during our first stay that we returned again this past week. Unfortunately, we had numerous issues this time around. For one thing, our room was not cleaned the first day despite having put the "Service Please" sign on the door. We went to the office to find out what happened, and the cleaning girl said she would "head over right away to take care of it." However, when she arrived at the room, she said they were getting off work in 5 minutes and it would have to wait until tomorrow. This is really unacceptable. If it was 9pm at night, we would have understood but it was 4:55 and they couldn't stay a couple minutes late just to make the beds? Furthermore, both the TV and phone did not work. The manager came over to replace the cable box so it worked after that but nobody enjoys spending their vacation time sorting out these issues. All of the vending machines on the property are out of order. I don't know why they bother having them there if they don't work. Finally, on our last day, we went to use the pool and were told we couldn't go in because it was being cleaned. Opening time is 9am and we were there at 9. At 9:40, when we were still told we couldn't go in, I went to the office to tell them it is unfair we cannot use the pool when we are paying for this stay. So the girl came out to talk to the cleaning guy and he just starts yelling about he doesn't have enough help and that "we can swim in a dirty pool if we want" HORRIBLE customer service. Maybe he is overworked because it wasn't quite busy season and maybe management is trying to cut the costs with fewer staff on hand but it was just inappropriate in so many ways. After all of this, I was expecting something along the lines of an apology and saying they'd really like us to come again but there was nothing. No effort at all to keep us as customers. And mind you, the first 3-4 nights of our stay, there was NO ONE else in the condos. In fact, housekeeping had left all the doors ajar (another issue we had to raise with management). You would think they would appreciate their paying customers when they are not that full but I guess not. It is a shame, we really liked staying here and now feel like we may have to look elsewhere for our next vineyard trip.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank MegF88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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114 reviews from our community

Traveler rating
    46
    34
    12
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    11
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Isle of Palms, South Carolina
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 23, 2014

First time at MVY...wow going back...Inn was clean , staff was nice and very accomodating.. came in late no problem....easy walk to breakfast ...buses were fun and helpful...Edgartown was fun with great places to drink and eat...and have ice cream.....
going back and staying at the Island Inn

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Unclelarry61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Granite Falls, Washington
Level Contributor
52 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed June 19, 2014

We loved our stay at the Island Inn! The staff was extremely friendly and helpful with everything from navigating the island to assisting with taxis and bike rentals. We felt like we were staying in a resort, hidden from the world in an idyllic, peaceful setting. The grounds were expansive carpets of well-tended grass. When you step outside your room, you are greeted instantly by nature and the lulling sound of the breeze off the sea. The hotel has an onsite restaurant (Lola's), a laundry facility, a tennis court, volleyball net, outdoor pool and meeting rooms. We were located only a few minutes by car from Oak Bluffs, but there is a bus that comes every half hour and will stop directly in front of the hotel entrance. The only negatives were the beds (they are small, extremely squeaky and not so comfortable), the laundry facility (the dryer took two cycles to completely dry our clothes -- at $2/cycle, it cost us $4 just to dry one load of laundry), the vending machines (all four of them were out of order -- we were told they would be serviced the next day, but nothing happened), and the lack of rental equipment, such as bicycles, which would have made getting into town much easier. I would definitely come back to this place for another stay.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TracyWfromWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allentown, Pennsylvania
1 review
5 of 5 stars Reviewed June 1, 2014

Grounds are spacious and beautiful. We were there in early May but pool looks nice for summer. Rooms were clean and well kept. Staff was very nice and helpful! Great place to stay, especially for groups. Huge grounds and pet friendly! Having a full kitchen really saves money on eating out.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank melissa d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 27, 2014

I spent 5 days with my family at this location. The grounds are very beautiful waking up in the mornings and listening to the island birds. Island Inn is close to various city attractions and at the same time a tree filled wonderful place to stay. Staff was very friendly and helpful. Island Inn was also very economical for lower budgets compared to other places that I had looked up in the area. Great value and I strongly recommend it for a place to stay when travelling to Martha's Vineyard. There are also onsite tennis courts, and a swimming pool.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Vidya67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Mass.
Level Contributor
103 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed May 21, 2014

Only stayed here overnight. Check-in went smoothly. Had studio in D building. Very spacious. Furniture is in need of replacement. Could be cleaner. Was quiet and comfortable. Improved Internet from last year.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank malaplan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake George, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 19, 2014

My husband and I spent a long weekend over Columbus Day at the Island Inn. After a beautiful 45 minute ferry ride over to the island and a quick stop for lunch in Oak Bluffs, we arrived at the Island Inn. After a long busy few weeks of working, we were looking for a little r & r, and the Island Inn offered just that. Our room was clean, comfortable and located on the ground floor, which was easily accessible to our car. It also had a small kitchenette, complete with a coffee maker so I didn't have to go far for my morning coffee. The grounds are beautiful and the resort is tucked away from the busy towns and but close enough when we wanted to explore.. If you are looking to get away, I recommend trying this hotel, we were very pleased.

Stayed October 2013, traveled as a couple
Helpful?
Thank CruisingSuzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek T, General Manager at Island Inn, responded to this review, April 30, 2014
Thank you so very much for taking the time to leave a glowing review of your stay at The Island Inn. We are very pleased that you found the accomodations to your liking. We strive to make sure our guests have a postivie experience. Again, thank you for taking the time to pen your review. We appreciate it, and hope to see you again soon!

Sincerely,

Mary Jo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Island Inn

Property: Island Inn
Address: 30 Island Inn Road, Oak Bluffs, Martha's Vineyard, MA 02557
Location: United States > Massachusetts > Martha's Vineyard > Oak Bluffs
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 16 B&Bs / Inns in Oak Bluffs
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Island Inn 3*
Number of rooms: 51
Reservation Options:
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Also Known As:
Island Hotel Oak Bluffs
Island Inn Oak Bluffs, MA - Martha's Vineyard

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