We have frequented Acapulcos for years. All of the negative reviews CAN be true. We've had terrible service at times. When we've complained to the manager, they acted indifferent at best and argumentative at worst. When I sent an email to their headquarters via their webpage, I never heard back. That caused us to boycott their restaurant for 6 months. A few of the servers know us by name and know our preferences (we ave ~3-4 visits/mo). Even though we usually order margaritas and tip >20%, we've never been offered a complimentary anything. All that being said, their ultimate margaritas are fantastic and their food is usually tasty. Just be prepared for the occasional bad experience.
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