My family and I have been to this restaurant many times. We have always been satisfied with the food and service. That was not the case today. We all ordered different types of sandwiches which came with fries.
My son ordered the mac and cheese with buffalo chicken. He didn't get fries so he ordered a side of fries. The mac and cheese did not disappoint. It was a very large dish and was packed with chicken and flavor. The fries for everyone at the table were a different story. The restaurant used to serve small, fast food style french fries. Today they were steak fries and to say they were undercooked, soggy and downright awful would be an understatement.
That being said once I brought it to our servers attention he apologized and sent his manager right over. He listened to our complaint, offered a fresh batch of "cooked" fries right away. We declined his offer and were grateful that he gave us a refund of $15 off of our bill. This will not stop us from returning but we were disappointed with today's visit.
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