You think you are booking a quaint inn and it turns out to be a mediocre motel. Upon noticing that immediately upon driving in the driveway, I thought, well, that's OK, at least I have the suite that I need to accommodate my family. That turned out not to be the case. I was informed at the front desk upon check in that my suite was unavailable because another guest decided to extend their stay. I had booked this a month and 1/2 in advance. They did not even have the decency to call and ask if I would like to cancel the reservation. They really made no apologies. Even upon speaking to the manager in the morning who insisted I still got the same sleeping space and agreed to give me a whopping 10% discount after I badgered her extensively, I was unable to demonstrate to her that what I had needed was 2 rooms/a suite, not 2 beds in the same room. Even after I mentioned the fact that I had to sweep the ceilings for cobwebs ( I didn't even mention the mosquiot-swat blood stains on the walls that I decided not to clean up myself), she coldly maintained that she would merely "notify housekeeping". No matter to me that she notifies housekeeping because I would NEVER stay in that "inn" again and would strongly recommend anyone from EVER booking this place.
- Official Description (provided by the hotel):
- A unique property located at the edge of Smith College campus and within walking distance to downtown Northampton. With its colonial style, charm, and furnishings, the Autumn Inn is the perfect location for rest, relaxation and renewal. ... more less
- Reservation Options:
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- Also Known As:
- Autumn Hotel Northampton