I was so excited to stay at this hotel after seeing the glowing reviews but what a disappointment. I must admit, this inn is very cute. The rooms were clean and small. Ample parking.
Unfortunately for us, the trouble started immediately after check out. A woman who worked for the hotel let herself into our room while we were still right outside loading the car and she came back out within a few seconds.
When we arrived home and checked our bank account, it appeared that the hotel had charged us an additional $50 fee. We called and spoke with the innkeeper who informed us that the room "smelled like pot" and they charged us $50 for running an ionizer and deep cleaning the sheets and blankets.
I personally, have never been so insulted in my life. I have never used drugs and to be accused of committing a crime... I barely even know what to say. All I can think is that we were discriminated against because my husband has long hair and we are both crunchy granola sorts.
A day after talking to the innkeeper, we spoke with the General Manager or the Clarion hotels and he removed the $50 charge and was apologetic about the situation.
I can tell you though, I will never return to the Autumn Inn again. I have never felt so discriminated against in my life.
- Official Description (provided by the hotel):
- A unique property located at the edge of Smith College campus and within walking distance to downtown Northampton. With its colonial style, charm, and furnishings, the Autumn Inn is the perfect location for rest, relaxation and renewal. ... more less
- Reservation Options:
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- Also Known As:
- Autumn Hotel Northampton