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“Awful awful awful” 1 of 5 bubbles
Review of Autumn Inn

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Autumn Inn
Ranked #2 of 4 Northampton B&B and Inns
A TripAdvisor Member
“Awful awful awful”
1 of 5 bubbles Reviewed March 22, 2005

I was so excited to stay at this hotel after seeing the glowing reviews but what a disappointment. I must admit, this inn is very cute. The rooms were clean and small. Ample parking.

Unfortunately for us, the trouble started immediately after check out. A woman who worked for the hotel let herself into our room while we were still right outside loading the car and she came back out within a few seconds.

When we arrived home and checked our bank account, it appeared that the hotel had charged us an additional $50 fee. We called and spoke with the innkeeper who informed us that the room "smelled like pot" and they charged us $50 for running an ionizer and deep cleaning the sheets and blankets.

I personally, have never been so insulted in my life. I have never used drugs and to be accused of committing a crime... I barely even know what to say. All I can think is that we were discriminated against because my husband has long hair and we are both crunchy granola sorts.

A day after talking to the innkeeper, we spoke with the General Manager or the Clarion hotels and he removed the $50 charge and was apologetic about the situation.

I can tell you though, I will never return to the Autumn Inn again. I have never felt so discriminated against in my life.

  • Stayed March 2005
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
13 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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153 reviews from our community

Traveler rating
    20
    57
    44
    17
    15
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Vermont
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed December 4, 2004

With its convenient location one walkable mile from downtown, pleasant and helpful staff, and super clean affordable rooms-- what's not to love? "Colonial style" means lots of Cushman and Hitchcock 70's revival furniture, but I'll take that over hideous hotel chain floral bedspread decor any day. Our room even had an original litho print. The morning 'continental' is standard fare, tho you can make your own waffles, and the breakfast room has a huge wood burning fireplace and strategically placed sofa-- great ambiance on winter mornings. We highly recommend this place.

  • Stayed January 2005
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank GreenMtClubber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 bubbles Reviewed June 28, 2003

When my husband and I were in the process of moving to Northampton, he started a job a couple months in advance. So he needed a place to stay during the weeks while he was in Northampton, coming home on weekends.
The Autumn Inn was a great, low key, and quiet place that was a temporary second home for us. It's basically a little two story motel in a residential neighborhood, walking distance to Smith College and even downtown Northampton with a little energy. The rooms are very basic and the furniture is dated, but that's the only negative. In terms of service and convenience, I can say that the rooms are clean, the windows open for fresh air, you can park your car right in front of your door for the 1st floor rooms, and the breakfast room is pleasant and attentively monitored in the morning. The setting is the best part - you're on a residential street surrounded by lovely homes, and the biggest surprise is the wonderful pool in the back. The pool is surrounded by big trees, and sits down several feet from the parking level, so it's hidden from view - it's a little oasis where you can swim or just sit and read. The staff is friendly and "unprofessional" in a good way. In all, a nice place to stay, especially for women travelling alone, maybe to a conference at Smith.

Helpful?
35 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Autumn Inn

Property: Autumn Inn
Address: 259 Elm St, Northampton, MA 01060-2801
Location: United States > Massachusetts > Hampshire County > Northampton
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #2 of 4 B&Bs / Inns in Northampton
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Autumn Inn 2.5*
Number of rooms: 32
Official Description (provided by the hotel):
A unique property located at the edge of Smith College campus and within walking distance to downtown Northampton. With its colonial style, charm, and furnishings, the Autumn Inn is the perfect location for rest, relaxation and renewal. ... more   less 
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Also Known As:
Autumn Hotel Northampton

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