At one time this might have been a grand hotel, but no more! Here, you will find service that is unjustifiably snobby, bordering on rude. Most of the rooms are small, the beds are old, the bedcovers smell like they have not been washed in weeks, and the overall ambience is musty and outdated.Do not be fooled by the charming New England architecture of the facade, or the inviting lobby. You will get a better mattress and cleaner floors at Quality Inn on Conz St., and the breakfast is better there, too. Parking is included at the Hotel Northampton, but with the caveat "when available." Guess what--it's not available most of the time! Oh, and they do include a continental breakfast, but the tiny muffins tasted like they came out of a vending machine and the coffee was undrinkable: diluted and burnt. If being in town is important to you, go for the much cleaner and friendlier Autumn Inn. To summarize, if you want a large, clean room with a kitchen go for the Quality Inn. If you want the quaint New England feel in town, you'll be happiest at the Autumn Inn.
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