It is loud and noisy which is just what one would expect at an establishment that caters to children! My son had his 10th b-day party here and he LOVED it. This is the 2nd birthday party we have had here and we have attended several others. You have a designated party room with a staff member assigned to your party. The staff member serves the pizza, coordinates the cake and gifts, etc. There really isn't a lot of supervision when the kids are running wild throughout the bounce houses but I don't really see that as much of an issue. They have appropriate safety protocol in place to ensure that each child goes home with the right adult.