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“A Great Place to stay” 4 of 5 bubbles
Review of Holiday Inn Berkshires

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Holiday Inn Berkshires
Ranked #2 of 3 Hotels in North Adams
Certificate of Excellence
Epsom, UK
Level Contributor
46 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“A Great Place to stay”
4 of 5 bubbles Reviewed November 6, 2013

My husband and I stayed here for a couple of nights, whilst on a 3 week tour of New England. When booking we had asked for a quiet room on a high floor. The lobby was noisy on arrival, and the friendly and helpful receptionist explained that the hotel was full with large parties that night, but they had tried their best to meet our request. They succeeded. We were given a corner room on the 7th floor, which indeed proved to be very quiet! It was such a delight to have our request taken note of! The room was very clean, large and the two queen beds very comfortable. Excellent view from room, of the town. We too liked the choice of hard or soft pillows. There was a coffee maker, microwave and Ipod dock. The shower over the bath was excellent.

I used the pool and the Jacuzzi , both of which were very good. We also used the laundry which was also fine.

We ate out on our first night - at “The Hub” opposite the hotel which we walked to (it is literally across the street). This restaurant is closed on a Sunday night, so the following night we ate in the hotel restaurant. Early on there were not many people eating there and we got very good service, but there was only a couple of waitresses on duty so later on when the restaurant became busier, not surprisingly the service dropped off. The food was good.

Whilst staying in North Adams we drove the Mohawk Trail, and visited the Natural Bridge State Park, and enjoyed both, despite the wet day. Those driving the Mohawk Trail really must stop and see the “Bridge of Flowers” at Shelburne Falls. It is really beautiful.

This hotel might be part of a chain, but the Holiday Inn at North Adams shows that personal service and quality accommodation need not be lacking because of it. We would happily recommend this hotel to other travellers.

Room Tip: Our corner room was very quiet
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Victoria37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lsearcy, Manager at Holiday Inn Berkshires, responded to this review, November 8, 2013
We are very pleased that you enjoyed the world class service and amenities that our property provides. Thank you very much for taking time to provide quality feedback regarding your stay. We look forward to seeing you on your future tours of New England.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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202 reviews from our community

Traveler rating
    58
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    29
    3
    3
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
Level Contributor
472 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
4 of 5 bubbles Reviewed October 27, 2013

We stayed here last minute and it suited our needs. We got the last room available. The staff was friendly and the rooms clean. We walked to dinner and there were several options within a short distance.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Skych8ser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lsearcy, Manager at Holiday Inn Berkshires, responded to this review, November 8, 2013
Thank you very much for taking the time to provide feedback about your stay. We are pleased to hear that you enjoyed the convenience of our downtown location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed October 23, 2013

Yes, it was a Holiday Inn, but pool, small gym and hot tub were unexpectedly pleasant, and location ideal for Mass Moca, Natural Bridge State Park and other local sites. Room was the "no surprises" Holiday Inn standard -- everything clean, functional and charmless, with good mattress. Strange chemical odor in lobby. Kathleen, our breakfast server, was exceptional, but our single dinner was mediocre and took 2 hours and 20 minutes because of inadequate personnel and a large Japanese tour group. Desk personnel told us everything we needed to know about quaint local eateries such as Linda's Cafe and Brew Haus when we decided to avoid the food on site. Price was reasonable. Recommended overall except for the food.

Room Tip: Southern exposure had nicer views. Corner room quieter.
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  • Stayed October 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank elsasol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lsearcy, Manager at Holiday Inn Berkshires, responded to this review, October 25, 2013
Thank you for providing feedback about your stay at our property. We apologize that dinner at our restaurant did not meet you expectations. I do invite you to return for dinner on you r next visit, as it is our goal to provide world class quality to our guests. We are pleased to hear that you were able to enjoy breakfast and found the staff to be most helpful.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed October 22, 2013

Friends and I recently went on a Zipline Canopy Tour and had reservations at this Holiday Inn. We were so pleased with every aspect of our stay! The front desk staff were extremely helpful with questions on restaurants in the area and gave us some excellent recommendations. Our rooms were spotless and very roomy, even with 2 queen sized beds. The mattresses were perfectly comfortable, and the pillows marked with pretty ribbons indicating "Hard" and "Soft", a nice touch. We also used the beautiful heated pool, and then enjoyed the very large Jacuzzi/Hot Tub. Breakfast was delicious & a fabulous value; one of the best meals we had on our trip. We will definitely be staying here again when we go back to the area that has so much to offer. It is right near the Mohawk Trail, and only 30 minutes from "Zoar Outdoor" where we will try white water rafting next, since the zip line was so great!

  • Stayed October 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CTnita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lsearcy, Manager at Holiday Inn Berkshires, responded to this review, October 25, 2013
Thank you very much for taking the time to provide feedback about your visit to North Adams. It is great to hear that you impressed with the helpfulness of the the staff and the cleanliness of the room. We are pleased that you were able to take advantage of the great outdoor activities the area has to offer, and we look forward to your future visits.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Braunfels, Texas
Level Contributor
71 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed October 14, 2013

The king sized bed with high thread count sheets and pillow soft pad was such a welcome site. The location could not be better to use as a home base to scout out the quaint area around North Adams. The room was large, clean, and very accommodating.

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TheLyonsGroup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lsearcy, Manager at Holiday Inn Berkshires, responded to this review, October 22, 2013
We are very pleased that you enjoyed the king size bed and its linen and pillows. Our location does make it very easy for the traveling guest to experience everything Berkshire County has to offer. Thank you for taking the time to provide great feedback about our property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts, United States
Level Contributor
6 reviews
3 hotel reviews
5 of 5 bubbles Reviewed October 8, 2013

That is the best way to describe my experience at this hotel. It started as soon as we arrived. The bell person, Josie, was friendly and prompt. Jen got the group checked in without incident. The rooms were great. In the morning, Gail got all of our luggage down and ready to load. Our breakfast was prepared by James and served by Linette Searcy. What surprised me the most is that SHE IS THE GENERAL MANAGER!. I have never been anywhere where a manager dug in in such a way. she was very friendly and everyone made us all feel right at home. OUTSTANDING!

  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rudy139
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lsearcy, Manager at Holiday Inn Berkshires, responded to this review, October 11, 2013
Thank you very much for your positive feedback. It's always great to hear when our team members get noticed for going above and beyond. We are committed to providing a world class experience and look forward to your next visit to our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raynham, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed October 4, 2013

We have stayed a couple times on business. We also were told, no early check in. But that's OK. The check-in always seems slow, average customer service. During our last stay housekeeping walked in on me while I was in the bathroom, did not knock or announce herself. I was so incredibly embarrased !!! I told the woman at the desk when we checked out and she laughed and said " yes I heard, she thought you had checked out". I thought a mistake as serious as that deserved an apology and something like a free meal? Instead I was the joke of the day. We will be going back as it is the closest hotel for work but I will lock the door!

Room Tip: Ask for a room on the opposite side of the bldg from the fire dept.
See more room tips
  • Stayed September 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Amy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lsearcy, Manager at Holiday Inn Berkshires, responded to this review, October 11, 2013
We apologize if you believe that we joke about our guests. We are committed to providing world class customer service, and this is an issue that we take very seriously. I have directly passed along your feedback to the front desk and housekeeping staff. I do invite you to return to our property on your next visit to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Berkshires

Property: Holiday Inn Berkshires
Address: 40 Main St, North Adams, MA 01247-3460
Phone Number:
Location: United States > Massachusetts > Berkshires > North Adams
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in North Adams
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Berkshires 3*
Number of rooms: 90
Official Description (provided by the hotel):
The Holiday Inn-Berkshires is located in the foothills of the Berkshire Mountains. The entire hotel was remodeled in Nov 2011 and is the ideal choice to explore all the Berkshire museums, theatres, historic sites and outdoor activities. The hotel features an indoor pool, hot tub, two saunas, a cardio room and a game room. Our restaurant serves breakfast and dinner daily and features a covered patio for outdoor dining during the summer months. We also have free Wi-fi throughout the building. ... more   less 
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Also Known As:
Holiday Inn North Adams
North Adams Holiday Inn

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