We stayed at this hotel for one night in August on our way to Saratoga, NY. Horrendous check in experience. Front desk person was rude right from the start. We arrived early and hoped for an early check although we know it's not guaranteed. The girl immediately informed us absolutely no early check-in's today - no exceptions. I politely asked if she could give us the first room available and offered my cell #. Again, no early check-in's nothing until 3pm. I then said will have nothing at all until 3pm out of 100+ rooms? She was rude and very unaccomodating. When we returned to the hotel around 2:15pm we noticed she was checking in another guest - how insulting is that? I wrote to Holiday Inn expressing my displeasure with this hotel and they advised the hotel would do an internal review, but I would not be able to see the results. We had breakfast at the hotel restaurant and the service was slower than slow. This hotel was awful and would never return.
- Official Description (provided by the hotel):
- The Holiday Inn-Berkshires is located in the foothills of the Berkshire Mountains. The entire hotel was remodeled in Nov 2011 and is the ideal choice to explore all the Berkshire museums, theatres, historic sites and outdoor activities. The hotel features an indoor pool, hot tub, two saunas, a cardio room and a game room. Our restaurant serves breakfast and dinner daily and features a covered patio for outdoor dining during the summer months. We also have free Wi-fi throughout the building. ... more less
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- Also Known As:
- Holiday Inn North Adams
- North Adams Holiday Inn