This is an odd setup. Across the hotel hallway from me is an attorney's office. A little past the elevator is a dentist's office. Apparently it's a mixed use building -- it was a little confusing to figure out how to get to the lobby and where to park (park past the building across the street from the dollar store, then back toward where you saw the Holiday Inn sign and you'll figure it out).
The first time I tried to check in, the staff was friendly -- the room wasn't clean yet, but one of the clerks said he'd remember me when I came back (there was a reason for this) and I'd get the little bonus bag of Priority Club member goodies, too. When I came back, he was grumpy and short with me, and said that he'd had way too many people checking in to remember anyone. Time for emotion management classes, I guess. Then he forgot the goodie bag and he looked at me really strongly when I told him he'd forgotten it. The room has new carpet, fixtures all work, bed is moderately comfortable (though the sheets are old, very thin, too worn out to stay put, so they crumple up), and the pillows are not great (a couple of them had little cloth ribbon-like things with a big button and the word "soft," but that's gift wrapping only -- doesn't make them nice). The climate unit is the old kind in the wall, and the fan is high and loud, even on low. Since the weather is getting cold, this is annoying, because it has to stay on or it gets cold in the room, but then it blows really hard and you have to turn it off to sit at the desk to write.
Restaurant is mediocre. It's okay if you don't feel like going out and my steak was good. But the service is diner quality. I ordered "surf and turf" and was supposed to get both shrimp and scallops, but only got shrimp. When I asked the waittress about it, she said no, it was supposed to be just shrimp. So I asked her to get me the menu and when she came back, she said "you're right!" I assume she was going to just try to get by without really checking. Cook seems to throw a few green onions on everything for garnish. But not everything should have that extra flavor on it (it was on three things I ordered). My partner had the burger and the fries were very good.
Exercise room is slim pickins. It has two treadmills, a stationary bike, a stair stepper, and an elliptical trainer. It has a scale and water, and two tvs. No other equipment, like balls or free weights or weight machines. Worst thing, though, is that it was probably at least 75 degrees in the room and no way to change the temperature (not even a thermostat in the room) and I didn't feel any ventilation, though there must have been something. There was a box fan.
- Official Description (provided by the hotel):
- The Holiday Inn-Berkshires is located in the foothills of the Berkshire Mountains. The entire hotel was remodeled in Nov 2011 and is the ideal choice to explore all the Berkshire museums, theatres, historic sites and outdoor activities. The hotel features an indoor pool, hot tub, two saunas, a cardio room and a game room. Our restaurant serves breakfast and dinner daily and features a covered patio for outdoor dining during the summer months. We also have free Wi-fi throughout the building. ... more less
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- Also Known As:
- Holiday Inn North Adams
- North Adams Holiday Inn