Ate at Gramercy on a recent weekday evening. We were one of three parties in the restaurant. We were seated quickly by a friendly guy but had to wait a long time to place drink orders with a very crabby server. I am not exactly sure how long it took, but it was long enough for my husband and I to consider walking out.
Drinks were great, once we had them. We ordered a grilled wedge salad to share, which was good. The server told us it would be made with iceberg lettuce, when in reality it was romaine. I would prefer romaine any day so it didn't matter, but she should have known the difference, I was surprised she didn't. We also had tuna, which was perfectly seared and flavored, as well as scallops, which were sublime.
The food here is always so good, but I wonder if the management cultivates the cold affect in the waitstaff. It feels like they think that to be a high-end bistro the staff should be removed and aloof. If so, I need to say I disagree. Eating at Gramercy would be an infinitely better experience if the servers were warmer and if it did not feel like you are bothering them by ordering something or asking a question. The truth is, we will continue to eat here, but would do so much more often if it felt more welcoming.
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