I stayed at Hotel Indigo Boston Newton Riverside for a college reunion. I was disappointed in the service. First, when I called to let them know I would be checking in late, I was told that my reservation was for the previous night and I was charged the cancellation fee, and then my reservation was cancelled altogether. I ended up having to rebook the room at close to midnight, when I was exhausted and didn't have the energy to argue the extra charge, and when I followed up, I was given the run around and they never ended up refunding the extra night/cancellation fee. Other than that, I was disappointed in how noisy it was- I'm a light sleeper and always request a quiet room. I was placed on a high level floor but it was still fairly noisy unfortunately. On the plus side, the room was clean and the bed was comfortable enough. Altogether an average stay.
- Official Description (provided by the hotel):
- Escape the hectic pace of the city yet be close enough to easily visit at this contemporary boutique hotel adjacent to Boston train station and offering complimentary WiFi, 24 hour business center and state-of-the-art fitness center. Inside is the highly acclaimed BOKX 109 American Prime, a modern steakhouse for drinks and dinner and Phi Cafe featuring Starbuck's coffee, light breakfast and lunch fare. ... more less
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- Also Known As:
- Hotel Indigo Newton
- Hotel Indigo Boston