We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Mixed review”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hotel Indigo Boston - Newton Riverside
Ranked #2 of 3 Hotels in Newton
Reviewed November 18, 2013

The good
Price for the "Boston Area" was about half in town prices. Plus as a rewards member free parking(which in Boston can run $50 a night!) both positives.

Easy to find. Close to Riverside T.

Friendly staff.

Comfortable beds!

The bad

The parking was in a covered garage out back. Traveling alone I felt uneasy returning in the evening.

The elevators! I found 2. You have to take one to get up out the garage, up to the lobby, then up to your room. It was a busy hotel and these were not enough. I was there on a Thursday. I can't imagine what it was like on a weekend. In the morning it was worse as housekeeping uses those elevators as well. I waited a long time that morning(15 minutes)

The floors are laminate, which at first I loved! No gross carpet. But then the upstairs room came back. It was noisy! You hear everything with those floors. So I would suggest asking for top floor.

And my bathroom really had no storage space. A tiny shelf. My makeup bag had no place to go. And the tiles in the shower were moldy. A little bleach would have been helpful.but overall clean with decent bath products.

The TV, very limited channels.

So bottom line, you get what you pay for. The slight inconveniences were worth the almost $300 a night savings on the room. But you have to decide if it's worth it for you. I had a car. That is why the free parking was a big selling point for me. It took about 20 minutes to get into the Fenway area by car from here,

Room Tip: Ask for top floor to eliminate noises from upstairs.
See more room tips
Stayed: November 2013, traveled solo
1  Thank Javamt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this reviewResponded November 20, 2013

Dear Javamt:

Thank you for taking the time to share your detailed impression of your Hotel Indigo experience. I am glad you enjoyed the value proposition of staying in the adjacent suburb of Newton as compared to downtown Boston.

We hope to be your home away from home during your next trip to the Boston Area.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (768)
Traveler rating
Traveler type
Time of year
Language
  • More languages

382 - 388 of 768 reviews

Reviewed November 17, 2013

This is our first Indigo hotel stay in the priority club hotel chain. We picked this hotel because of it supposedly modern style and close to where we are going to visit. We do not like the hotel because the room is small, with 2 beds, there is barely room to walk around. And, we always hit the bed frame which is rectangle that has sharp edges.

Stayed: August 2013, traveled with family
Thank jackiesyu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this reviewResponded November 20, 2013

Dear Jackiesyu:

Thank you for sharing your recent experience at the Hotel Indigo Newton on Trip Advisor.

I am sorry that you had an issue with the bed frame sticking out and causing an issue during your stay. I will reach out to you privately to determine which room you occupied to make certain the bed frame is in the proper condition and location.

Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2013

Nice atmosphere all the time, pool area open, bars full of people afterhours..

...great great wines, very surprised at the collection.

Great food, nice rooms..

Very pleasant experience, will come back for more!

  • Stayed: August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank D d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this reviewResponded November 14, 2013

Dear David C.:

Thank you for sharing your recent experience at the Hotel Indigo Boston - Newton on Trip Advisor. Feedback from our customers helps us to improve the products and services provided to all future guests.

We are thrilled your enjoyed your experience with the food, extensive wine selection and hotel amenities. Your comment will be share with the entire team.

Hope to see you again soon.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2013

This indigo is away from everything, but not in a good way. next to a freeway in a pretty dull neighborhood, it's a standard place with not much character. some of the rooms have vertical narrow skylights on the wall that have no blinds. This means that if lights bothers you, you have no choice, you are going to wake up early in the morning as the sun rises whether you like it or not. The bathroom was very narrow with no space to put your toiletries bag. my first breakfast there took 20 minutes to be served, although the restaurant was nearly empty. It's a sad place specially if you are going for business, you really feel you want to be back home.

  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Massimovitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this reviewResponded November 14, 2013

Dear Massimovitz<

Thank you for taking the time to share you comments regarding your recent stay at the Hotel Indigo Boston - Newton. We value your feedback and suggestions.

I am very sorry that your experience left you wanting to be home. Your comments will be shared with the entire staff and the timing of your breakfast service will be addressed.

Thank you again for utilizing Trip Advisor to rate your recent stay.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 8, 2013 via mobile

Reminded me of an Ace Hotel where that take a crappy run-down hotel and make it cool, young, and hip.

The hotel itself was on the hip side. They had a great hotel bar that was pretty well attended. They had a modern lobby with pop music playing, and the pool area looked like a Vegas pool area outside of Boston. There were conference rooms that looked similarly modern.

The location was not the best. Down the block from the green line and near highways, but still 45 minutes outside of Boston. So - not the greatest for tourists. Even for business, there were no easy bars, restaurants, markets, etc. nearby. I got in at 10 or so and with my west coast body clock, set out only to find a 3 or so mile walk between the hotel and any life.

The rooms were pretty small and you could tell there were modern fixtures that were bolted on to an existing challenging room/bath. It wasn't bad, but nothing to write home about. I thought the bed, however, was very comfortable.

So - would have liked a better location, but the hotel itself was

Stayed: November 2013, traveled on business
Thank Xfortythreex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this reviewResponded November 11, 2013

Dear Xfortythreex,

Thank you for choosing the Hotel Indigo Boston - Newton for your recent stay in the Boston area. We are pleased that you shared your expereince with your fellow Trip Advisor partons.

The staff will be excited to hear about your enjoyment of the bar area and the comfy bed your described. The location of the hotel in the Boston suburb of Newton is 10 miles from the city proper. Due to our proximity to the Mass Pike and Green Line T station the hotel is popular for those customers who want to expereince Boston without staying in the City.

We hope to see you again during a future trip to the Boston area.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2013

I thought this was an overpriced hotel. The rooms are small and the cost was huge. Whilst the restaurant is absolutely outstanding, I was very disappointed by the rest of the hotel considering how much I had to pay for it.

  • Stayed: October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Nick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this reviewResponded November 8, 2013

Dear Nick H,

Thank you for taking the time to share your recent experience while staying at the Hotel Indigo Boston - Newton Riverside Station. We value the comments from our guests and are always looking for ways to improve the guest experience.

We are thrilled that you enjoyed our Bokx 109 Steakhouse restaurant. It is the talk of the area and very popular. I am sorry that you did not feel the value in your hotel stay for the price paid. The time of the year in which you visited is peak season for the Boston Area and rates are reflective of supply and demand. This is similiar to special events like the Super Bowl, World Series, Boston Marathon and college graduation dates.

I hope you choose to visit us again soon and have another great meal in Bokx 109!

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2013

The location (right off 95 and Mass Pike) and the downstairs bar are pretty much the only reason this hotel has 3 stars and not less. Agree with other reviewers about the lack of space for luggage and terrible bathroom design. The shower door didn't seal with the jamb so it leaked water and soaked the bathmat every time. Had to put my shaving kit on top of the toilet tank because my girlfriend needed the remaining space for her stuff. Bathroom = terrible. Bed was supremely comfortable though, I'll give them that. The bar downstairs was a lot of fun for all of us coming back after the wedding reception. The "We Don't Do Shots Rule" is annoying but understandable. Patio had a large fireplace with furniture that was pretty cool. Overall, pretty average experience.

Stayed: October 2013, traveled with friends
1  Thank fmh613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this reviewResponded October 26, 2013

Thank you for taking the time to share your recent experience on Trip Advisor. We value your thoughts and suggestions.

It is great to hear that you enjoyed the convenience of the hotel's location, our fabulous Bokx 109 restaurant and the comfy beds we pride ourselves on providing. The design and spaciousness of our guest rooms vary greatly which is part of the uniqueness of the property.

Thank you again for taking the time to share your recent experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Newton
0.9 mi away
Boston Marriott Newton
3.8 mi away
Crowne Plaza Boston-Newton Hotel
2.8 mi away
Sheraton Needham Hotel
Sheraton Needham Hotel
#2 of 3 in Needham
489 reviews
Show Prices
Show Prices
Show Prices
3.1 mi away
Residence Inn Boston Needham
6.7 mi away
Hampton Inn Boston-Natick
4.4 mi away
Embassy Suites by Hilton Boston / Waltham
Show Prices
Show Prices
Show Prices

Been to Hotel Indigo Boston - Newton Riverside? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Indigo Boston - Newton Riverside

Address: 399 Grove Street, Newton, MA 02462
Phone Number:
Location: United States > Massachusetts > Newton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Newton
Price Range: $95 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Indigo Boston - Newton Riverside 3.5*
Number of rooms: 191
Official Description (provided by the hotel):
Escape the hectic pace of the city yet be close enough to easily visit at this contemporary boutique hotel adjacent to Boston train station and offering complimentary WiFi, 24 hour business center and state-of-the-art fitness center. Inside is the highly acclaimed BOKX 109 American Prime, a modern steakhouse for drinks and dinner and Phi Cafe featuring Starbuck's coffee, light breakfast and lunch fare. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Hotels.com, Booking.com, Expedia, Travelocity, Priceline, Orbitz, Hotwire, TripOnline SA, Cancelon, Evoline ltd and getaroom.com so you can book your Hotel Indigo Boston - Newton Riverside reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Indigo Newton
Hotel Indigo Boston

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing