I recently stayed at the Crown Plaza Hotel Boston-Newton with a large contingent of my touring men's choir. The choir checked out on Sunday morning and one of our members realized he left his GPS plugged into the wall in his room. Since I was staying for a couple of more days he called the hotel and left a message with the staff and also called a left a similar message in my room authorizing me to pick up the GPS from the front desk when they located it. I checked at the front desk and spoke to a less-than-helpful receptionist who advised me they couldn't find the GPS and that I would have to speak to the Manager the next day. I again went down and attempted to retrieve the GPS to no avail. The room had not been rented yet so it should have been easliy found. I called my friend and advised him and he stated that it was almost impossible not to find it as it would have been found if they had to vacuum the room before renting it out again. No luck though and the GPS is declared offically missing.
However all the reception personnel are not to be included in this complaint. On another matter I had the occasion to speak to another reception staff member, Frances Chin, and she was most courteous and very helpful to our requests for directions, weather forecasts and shopping hints. If all staff followed her work ethics I'm sure the hotel would receive many favourable reviews, but unfortunatley the bad reviews are remembered longer than the good reviews.
- Official Description (provided by the hotel):
- Welcome to the Crowne Plaza(R) Boston - Newton hotel, uniquely situated over the Massachusetts Turnpike in lovely Newton - close to prominent Boston universities and hospitals. Only 5 miles to all the excitement and culture of Boston, minutes from Fenway Park, and convenient to Cambridge and the bustling 128 beltway, our location, on the MBTA bus route, provides direct access to all these locations. Offering complimentary high-speed wireless Internet an indoor pool, newly-renovated fitness center and pet-friendly options. The on-site parking garage is available for $28.00 per day for self-parking, $35.00 per day for valet parking. Stay with us for the comfortable rooms, convenient amenities, delicious onsite dining, versatile meeting and event spaces and friendly, knowledgeable service that makes us a great hotel in the Boston area. ... more less
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- Also Known As:
- Sheraton Newton
- Newton Crowne Plaza
- Newton Sheraton