Each time I eat here, I am thrown by the ordering process. Part of it is due to the interior space (it's a long, skinny space) - there is really no place to stand while you're waiting for your food. You don't pay before you have it in hand, so as a result, if you order something that takes a bit, the line bunches up around you. At lunchtime, this can be a production. On my most recent visit (noon on a weekday) they were out of chickens for the chicken salad sandwiches and needed to make more on the rotisserie. How can you be out at lunchtime?! It just seems like they don't really have it entirely together.
The food itself is pretty tasty. The chili pie (which is actually a soup) is SPICY! It's also massive - way too much food. I wish there had been more avocado to cool it down. The sides are very tasty - the mashed potatoes and creamed spinach were delicious.
If I REALLY felt like soup, I might return, but I wouldn't go out of my way to eat here again.