My girl friend and I went on a Saturday night. We were seated upon arrival and ordered drinks. The Port Tavern is sort of a sports bar restaurant, quite loud, no table cloths or anything to absorb some of the excess sound. Could be a fun place, but not for a romantic evening. Menu had typical list of sandwiches, burgers, and then more upscale entrees. I ordered Mahi and my girlfriend "crispy duck" from the list of specials for the evening. No rolls or anthing while you wait for your dinner. At the time I placed my order I asked the waitress for two glasses of water. (My drink came on the rocks, although I had asked for it with water, didn't want to make a deal, so a glass of water would have solved the problem). I kept waiting for the water. Saw my waitress wandering back and forth empty handed a number of times, thought each time she was getting my water, but still didn't appear. Finally after about 20 minutes our meals arrived at which time I again asked for water. She did bring some a few minutes later. The food was decent, not great, but had a nice presentation. We started eating and at this point my girlfriend had finished about 2/3rds of her drink when we noticed a huge crack in her glass that wasn't seen when the glass was full. A minute or so later the waitress came by to check on our meal and we showed her the glass. She said she was sorry and took the glass and disappeared, presumably to tell the bartender or manager or someone. She came later to clear our plates and ask about desert with not one word about the broken glass. We ordered coffee and then when the bill came we saw we were charged full price for the drink even though we didn't get a full drink. I paid the bill, left a reasonable tip as I didn't know if it were the waitress or management who dropped the ball about the broken glass, but did mention it to the hostess on the way out. All I got was I'm sorry. I think most restaurants would have comped the drink or offered a few dollars off or been a bit more concerned about serving a drink in a broken glass. I can understand how it might have happened, but the blase attitude of management to the problem was a big turn off. There are many similar restaurants in the Newburyport area such as the Grog with better food at lower prices.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.