We booked a table in the pub for 7:15 on Saturday night, with a specific request for a booth. They called a couple days to ask us to change it to 7:30. We arrived on time and were sent for a 10 minute walk while the table remained occupied. At 8 PM we were still standing in the noisy lobby waiting No offers of a compensatory beverage, no efforts to find a solution, no actual apologies, no NOTHING. At 8 PM in Newburyport, we were not about to go looking for someplace with an hour long wait. We left and went to American BBQ in Rowley. Not the romantic dinner we had planned but the service was immediate, the food was good and they seemed to value us as customers.
LAME, LAME . LAME.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.