Ordered burgers and fries to take out. Ready on time. Great food. BUT they didn't ask us how we wanted burgers cooked, and we forgot to say. One was definitely very rare almost undercooked. The other medium. They didn't pack ketchup either so we scrounged in the car and found some old McDs packets. One more thing, asked for fried onions on one burger -- got onion rings instead. So, yes, a great burger and fries but if you want it your way you will need to do the work yourself. Ask, and check. Lexie, your Custer service could use a bump up to get to five stars. Almost gave three.