Made a reservation and received a verbal confirmation. Drove forty five minutes from NH. Due to traffic arrived 12 minutes late. Watched the host stand by his post for three minutes without acknowledging us. Then when he asked us our name, told us he gave our table away. He said they had a fifteen minute rule. Once he realized he had not waited the full fifteen minutes, He couldn't take responsibility for his error but instead chose to make believe he was right. You lost a returning customer over the years. Shame on you!!!!!!!!!