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“Great stay at the Needham Residence Inn”

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Residence Inn Boston Needham
Ranked #1 of 2 Hotels in Needham
Certificate of Excellence
Wallingford, Pennsylvania
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Great stay at the Needham Residence Inn”
Reviewed April 28, 2014

This is a new hotel and the physical plant shows it. The room was very clean and spacious and the decor was nice. I love that the bathroom had a VERY spacious shower (no tub, which is fine with me). The exercise room had lots of windows and was very light. There is a small pool, but it's indoors which is excellent, given that this is Boston. The breakfast was very nice. BUT the really GOOD part of the stay was the staff. Nicest staff I have encountered in a long time. EVERYONE was pleasant and helpful. The only drawback to this hotel is that it is in the middle of an industrial park (which is okay if you are there on business with a company that is in that park). As far as I can tell, there is no public transit access to this park, so you need a car if you are going to stay here and get around, or you need to be willing to walk (we were) or call a cab (we were willing to do that too). We didn't have a car and we managed.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwen_MGMT, General Manager at Residence Inn Boston Needham, responded to this review, April 29, 2014
Terry,

Thank you for your recent stay with us and for taking the time to write such a thorough review. We're happy to hear that you enjoyed our clean and spacious accommodations and helpful staff. In regard to our location, we do offer a complimentary shuttle service that takes you anywhere within a three-mile radius, including the Needham Heights ‘T’ Train station, which runs to Boston. We appreciate your 5-star recommendation to the TripAdvisor community and look forward to hosting your next visit to the Boston area.

Best,
Michael Gendrin, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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363 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
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English first
Cumberland, Rhode Island
1 review
Reviewed April 26, 2014

Took the family (including 3 kids) to try out this new hotel close to Boston for April vacation. It was perfection! The kids had an absolute blast in the spectacular new salt water pool that they pretty much had to themselves! It was a bonus to discover the hotel offered a light dinner in their beautiful lounge area. Breakfast in the morning was delightful and well maintained. The staff was SO accommodating in helping us with advice on nearby activities and providing us with extra blankets and pillows for the kids. The hotel itself is truly exquisite- the colors and design are something straight out of a luxurious NYC hotel. The light fixtures and tiled walls in the lobbies were breathtaking. Everything was meticulously clean! The bathroom we had in the room was the nicest bathroom I have ever seen in a hotel- I especially loved the deep sinks! What a super friendly and always smiling staff on board too! Just a delightful stay- thank you and best wishes with your beautiful new property!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GraceAnthony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwen_MGMT, General Manager at Residence Inn Boston Needham, responded to this review, April 28, 2014
Thank you for your recent stay with us and for taking the time to write such a thorough review of your experience. We're happy to hear that you and your family enjoyed your time with us and that you took advantage of our comfortable accommodations and convenient amenities for your April vacation. We appreciate your feedback and hope to host your next visit to the Boston area.

Best,
Michael Gendrin, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
122 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed April 26, 2014

This hotel is quite new and the facilities reflect it. The room was huge, with beautiful appointments. My room was in the middle of the floor and I heard nothing from the adjoining rooms. The wireless reception was fabulous and it was great to have a kitchen to keep things refrigeration and warm food in the microwave. It's in an industrial area but for my needs was very convenient.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank abetter1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Kisco
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed April 23, 2014

Since it just opened last August, everything is new and in good working condition. (Okay, the sink faucets don't face in the right directions but they work.) It's in an ugly industrial park with construction all around it, but the studio suite was spacious, the bed comfortable, bathroom well-appointed, and we appreciated the kitchenette (even popcorn and microwave) and big TV that pivots so you can watch from bed, or from the sofa on the opposite wall. Our 4th floor room was quiet, too. I was trying it out for future visits when I expect to spend several days at a time and work in the room as well. In-room wifi, good desk, included breakfast, and that kitchen tell me this is a winner. Appreciated free parking, too, since the Sheraton in the same park charged $9 a day last time we stayed. Best for business people and those who are aware of the setting and don't expect a pretty view.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank ChamoisMountKisco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, Florida
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 12, 2014

The hotel is impeccable. The rooms and bathrooms are very spacious, and fully equipped. The lobby and bar area have a nice modern décor. Overall it is a great bang for your buck. The hotel offers full complimentary breakfast, which was always fresh, there is also complimentary Wi-Fi; and a copy of the WSJ or USA Today. The only drawback is the view from the rooms, and the distance to Downtown Boston. The hotel is located across the Coca-Cola Plant or distribution; so your room has a view of either the parking lot of the Coca-Cola or a construction site. There isn't any noise (don't worry). If you are planning to visit Boston while you are staying in this hotel, you will need a car; and it will take you approximately 20-25 minutes each way.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fritz69_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maine
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 5, 2014

After reading the reviews, it looks like 5th floor even numbered room for a good night's sleep unless you want to hear Coke truck racket.

So I just tried to see if that was possible on the phone, and had to try communicating with a fellow suffering from some real comprehension issues.

Doesn't matter how snappy and new a place is, if it's plunked down in a noisy industrial park, and staffed poorly, does it?

Off to Dedham.

Room Tip: Avoid industrial parks, look at map satellite and street view to be sure.
See more room tips
  • Stayed April 2014, traveled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank FirstLight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwen_MGMT, General Manager at Residence Inn Boston Needham, responded to this review, April 7, 2014
I sincerely apologize for the communication issues you experienced while trying to book a room with a member of our overnight staff. I hope you'll make a reservation with us and give us another chance to demonstrate our commitment to providing you with an excellent stay. Please feel free to contact me directly at the hotel so that I can see to it that your needs are accommodated.

Best,
Michael Gendrin, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 31, 2014 via mobile

Brand new Residence Inn by Marriott in a location with good access to western suburban Boston. The design is fresh with interesting decor. Excellent staff, especially Mercedes, who saw to our every need. There is ample parking, a nice pool and workout facility, a partial lounge and breakfast, along with certain evening happy hour appetizers. This hotel could use a real restaurant, however, or, at least, a nicely furnished market similar to the Marriott resort properties, given the location of the Inn is basically in an industrial park. The rooms are modern and well appointed.

The negatives are the fact the walls in the rooms are thin. Make sure you get the fifth floor, otherwise you hear every footstep from above. Also, the Inn allows dogs. On one occasion, constant barking next door went on for a week. More recently, management inexplicably allows dog owner to walk their dogs on the sidewalks, patio and grass and not clean up after their pet; I stepped in several times and found the practice disgusting.

Request a room facing the parking lot. On B Street is a Coca-Cola distribution warehouse, and trucks leave at 5:00 am and return as late as 2:00 am. They also fuel via tankers which run for hours at a time. On the west side is the construction site for the new Trip Advisor headquarters. Fun to watch the construction, but a also quite noisy.

There is a good Mexican restaurant close by and a fantastic sandwich shop called Mighty Subs; best ever.

All in all, as a Marriott property owner and Elite member, the excellent service balanced out the negatives for the most part. Your experience will be best in an even-numbered room on the fifth floor, and ask for Mercedes to arrange your stay.

Stayed March 2014
Helpful?
1 Thank Glenn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwen_MGMT, General Manager at Residence Inn Boston Needham, responded to this review, April 2, 2014
Thank you for your recent stay with us and for offering valuable feedback. I will be sure to pass your compliments along to Mercedes.
I sincerely apologize for the inconvenience caused by the ambient noise you experienced during your stay. We are a pet-friendly facility and do our best to accommodate pet owners while ensuring that other guests are not disturbed by them.
We are also in the process of purchasing dog posts with bags for guests to utilize when walking their pets. Most of our guests clean up after their pets but we do unfortunately from time to time have guests who are not as courteous. By adding the doggy stations we’re hoping to encourage everyone to pick up after themselves.
Thank you again for your feedback and I hope that you'll give us another chance to demonstrate our commitment to providing you with an excellent stay, every time.

Sincerely,
Michael Gendrin, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Boston Needham

Property: Residence Inn Boston Needham
Address: 80 B St, Needham, MA 02494-2702
Phone Number:
Location: United States > Massachusetts > Needham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #1 of 2 Hotels in Needham
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Boston Needham 3*
Number of rooms: 128
Official Description (provided by the hotel):
Discover all-suite comfort and renowned Marriott service in the New England suburb of Needham, MA. With spacious, apartment-style suites that give you the room to work, enjoy and unwind, the Residence Inn by Marriott Boston Needham is a stylish and contemporary new hotel only 9.2 Miles from the heart of downtown Boston. Add a little style to your stay in one of 128 beautifully appointed suites complete with full kitchens and free perks that include Wi-Fi Internet, a hot, sumptuous breakfast buffet each morning and weekday evening manager's receptions. For visits of a night, a week, a month or more, our Marriott Needham, MA hotel captures the urban energy and flair of a downtown Boston hotel without downtown hotel prices. The chic bar and lounge is the perfect spot for connecting with colleagues or relaxing with friends. Leisure amenities include a state-of-the-art fitness center and completely chemical-free indoor heated saltwater pool. Two event venues offer a sophisticated backdrop for conferences and special occasions, with professional Marriott event planners and caterers to inspire every detail. ... more   less 
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