Stopped in to order a "to go" order when I was trying to grab something quick before running to an appointment. First off, I said that I needed food to be dairy free due to a dietary restraint. I was ordering a wrap but asked if the bread had any dairy in it. The initial answer was "no" and another worker mentioned "it has butter, but not milk" and the first worker responded "oh, but that isn't dairy". Clearly they are not up on ingredients and food allergies. I changed my order to a bowl. When we were in the restaurant, they were not that busy, but the food was taking a while to come out. Then an in restaurant order that came in after us came out before our order. All in all our order of one bowl and one wrap took 20 minutes to come out. Not fast by any standards. I was late to my appointment. The food was very tasty and someone who seemed like a manager did give us a card for 2 free items at a later time which is why I gave it the 3 stars.