Petit Robert Bistro on 45 Chapel Street in Needham is a terrible restaurant run by a horrible man named Jay Spencer who has no clue about customer service. I made a reservation at this restaurant for Valentine’s Day and when we got there (on time) we were led to a table that was practically in front of the kitchen. There were a few other open tables at the restaurant in a better location so we asked to be seated at one of them but we were told by Mr. Spencer that they were reserved… Well, I made the point that I also had a reservation and this wise guy (again, the OWNER) said that we need to have a party of four to sit at one of these tables. We chose to accept the crappy table he offered us but then a few minutes later another couple came in and were seated at the exact table that we were told was reserved for four. I called Mr. Spencer to protest this and he gave me an attitude as if he has the right to decide who seats were at his restaurant and he then said that if I don’t like it I can go eat elsewhere… So we walked out of the restaurant and went to eat elsewhere. What a jerk, as if he owns the last restaurant in the Boston area.
As far as I’m concerned I am never going to set a foot at that restaurant again and will go out of my way to make sure that others won’t either.
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