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All reviews mass pike courtyard by marriott front desk staff free breakfast natick collection business trip easy access bed was comfortable would stay again convenient location elevator lobby boston starbucks shuttle units pros
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Reviewed August 22, 2018

My wife and I, along with our two children, stayed in Natick because it was close to Boston and my daughter had a few appointments at BCH. Checking in, we were greeted by DJ and Nicole, and they could not have been any friendlier. While we were pretty positive about meeting with my daughter’s doctors, DJ and Nicole helped to relax us and feel as close to home as possible. We got great news from the doctor’s and wanted to pay it forward so we got DJ and Nicole some chocolate cake from the Cheesecake Factory because they had made us feel so welcomed. They were so appreciative of our gesture that they called our children down to the front desk and gave them some toys so that they would have something to play with in the room for the remainder of our stay. They were incredibly kind, professional, and hospitable. The rooms were large, clean, and accommodating. Breakfast at the cafe was delicious, and the shuttle service they provided us for our trip to the mall was incredibly convenient. Hotels with nice amenities and accommodations are easy to come by...the service by DJ and Nicole is not, and that is what why we will definitely return to the Courtyard Boston Natick on our next trip to the area.

Stayed: August 2018, traveled with family
Thank kevinl0810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2018

My step-daughter selected this hotel as the meeting point for out-of-town guests for her wedding. It served that purpose well. It was nice to have laundry facilities on site. There is no pool. Overall it was more than adequate for our needs. The bed was certainly comfortable!

  • Stayed: August 2018, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank SaintAnna80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill S, Manager at Courtyard Boston Natick, responded to this reviewResponded August 21, 2018

SaintAnna80

I am sorry you were not completely satisfied with your stay. Please contact me directly to discuss further.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2018

This was a fairly normal courtyard by Marriott. It's not the newest hotel, but was certainlty adequate. Location isn't bad, since it's both fairly close to exit 13 on/off the Mass Pike, and right next door to the Natick Collection/Mall with all of its shops and restaurants, among other things in the neighborhood. It makes a good intermediate stop on the way into Boston, for example, while avoiding Boston prices with the tradeoff being you'd still need to deal with rush hour traffic into the city in the morning id that's when you're heading in. It has some sort of morning restaurant that serves Starbucks coffee, but I wouldn't describe it as a normal Starbucks establishment. Front desk staff was nice. Got us a couple rooms near to each other, since they didn't have adjoining (which was fine).

  • Stayed: November 2017, traveled with friends
    • Value
    • Location
    • Service
Thank efpub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2018 via mobile

Woman at the desk was totally lovely, keeping this from being a 2 star review. Peeling walls in the bathroom and black mold growing on the bathroom ceiling. The room felt muggy unless kept at a frigid temperature. This place is in desperate need of overhaul and just not up to Marriott standards, even for a Courtyard.

Stayed: August 2018, traveled on business
Thank BrynM75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill S, Manager at Courtyard Boston Natick, responded to this reviewResponded August 2, 2018

Bryn,

I am sorry you were not happy with your stay.
Please contact us directly if we can be of further assistance.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2018

We decided to stay here, just a short distance from downtown Boston, because the rates of the hotels in Boston were all $350+. Stayed here for half that price. Staff was very friendly and accommodating. Room was nice and clean. We didn't eat breakfast there but it looked good and there was a great place to get coffee by the check in desk. Not really a destination hotel, but perfect for a stay without a big price tag.

  • Stayed: June 2018, traveled with family
    • Location
    • Rooms
    • Service
Thank BoyMom22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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