We stayed here on four different occasions over the space of six months for a recurring conference.
Rooms are average for layout and comfort. The surprise is that the room temperature control is not automatic. You have to alternate the switch between "heat" or "cool" and thus it is actually hard to maintain a comfortable temperature. The beds were not comfortable for me. The water temperature in the bathroom is not consistent. If you are in a room at the end of the hall, then it is difficult to get hard water. You have to run hot water in the sink for a long time in order to get hot water in the shower.
Service is average to low. The front desk attendants tend to not be from the local area and/or are not proficient with English, thus they cannot offer suggestions as to local restaurants, etc. There is a good supply of coffee in the lobby and they serve cold water and cookies in the afternoon.
The breakfast is quite good, although it is not any special value for the price. The wait staff in the morning is excellent and we left a large tip for the woman who waited on us throughout our trips (she deserved it).
The menu otherwise needs serious updating and improvement. The "caesar salad" is romain lettuce with italian dressing and some parmesan cheese sprinkled on top. I have waited 15 minutes in the evening for dinner before even being approached with menus. In the evening, it appears that the service is entirely oriented for room service, and is not set up very well for anyone who actually wants to eat in the restaurant.
The wait staff in the "bar" is very friendly and easy to talk to.
The gym and swimming pool are clean and well set up.
There are two computers available. One is still running Explorer 6 which is over ten years old and is no longer supported. It is extremely slow and hard to use. It slows down anyone who is attempting to use it.
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- Also Known As:
- Courtyard By Marriott Boston Natick Hotel Natick
- Courtyard Natick
- Natick Marriott
- Natick Courtyard