The room (#126) was NOT clean to my satisfaction -- cob webs hung from each corner of the room, dust sat along the headboard, one corner of the room had two dead bugs (I didn't check the other corners!), a few of the pillows did not smell fresh, the microwave had dried food along the edges, the bath tub had several chips and the tile grout along the tub/floor looked very dirty.
The hot tub was not working the entire time; when I asked about it, the representative told me a part was ordered the week prior, and she didn't know when it would be fixed - what's that about??
One day, they claimed the freezer wasn't working, so a sign was put at the counter that no meat (ie: bacon, sausage etc.) would be served with breakfast.
(Also, they were out of strawberry jam, but had plenty of grape and orange marmalade.)
The breakfast offered had a large selection, and the EVENING front desk representative was EXTREMELY kind and helpful. This HI Express was also a comfortable driving distance to Plimouth Plantation.
Finally, and the last straw was that the housekeeping person stole an article of ours...not valuable to anyone, but important to our family. SHAME ON YOU!
We have learned there are other places to stay when in that area again -- NOT the HI Express in Middleboro, MA!More
- Free Wifi
- Fitness center