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Holiday Inn Hotel & Suites Marlborough
Ranked #7 of 10 Hotels in Marlborough
Certificate of Excellence
amalphiea
Level 5 Contributor
80 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Ok”
Reviewed July 14, 2013

The hotel was ok. The place was FULL of 10 yr old lacross playing boys who ran the halls and were everywhere. They were loud and up all night. Hotel security did patrol the halls, but they would pop back out as soon as they were gone. They should have warned us when we made the reservation, we would have definitely chosen someplace else to stay. Since it was the 4th of July we could not find rooms anywhere else.
The hotel was also very difficult to get into as it is an immediate left turn as you exit and the traffic behind you coming off the exit will plow into you unless you go up and make a u turn further into town. This is obviously a common problem because the businesses up the street have signs not allowing you to turn around in their lots. Also, they wanted $14 for a buffet breakfast that consisted of yogurt and fruit. We went into town and found a lovely place to eat breakfast during our stay.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank amalphiea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Marlborough, responded to this review, July 29, 2013
Dear amalphiea,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry about the noise during your stay. We will look into this point. I understand the discomfort this caused you. Again, I do apologize and regret that this impacted your experience at our hotel. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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212 reviews from our community

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    22
    15
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • Any
English first
Old Bethpage, New York
2 reviews
Reviewed July 14, 2013

My daughter had a figure skating camp at the nearby New England Sports Center, so we stayed for 2 nights. Apparently there was a lacrosse tournament going on at the same time, so the hotel was filled with very loud boys who were running amok. The pool isn't that large so it was overcrowded. Parents were sitting out in the hallways late at night drinking and talking outside my door. The parents were very comfortable- they brought coolers, six packs, bottles of alcohol and even barbecued in the parking lot. They had it down to a science, which made me think this is a frequent occurrence at this hotel. I also saw a sign that said "no hockey sticks allowed in the building" so there are probably lots of hockey tournaments as well. As far as the actual hotel goes, the hallways and elevators were extremely hot, as was our room when we arrived. We preordered room service and it never came (we waited a half hour and then had to leave for camp) so the kids ended up eating breakfast from a vending machine. There is no fridge in the room. Positives were that the staff was friendly and the restaurant/bar was good. We ate there both nights. The food was good, and they had free meals for the kids with an adult purchasing.

Room Tip: We were told that our side of the hotel is hotter- room 327.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank pepsqweek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Marlborough, responded to this review, July 29, 2013
Dear pepsqweek,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff and bar.

However We’re sorry about the noise during your stay, the crowded pool and room service which was unacceptable. We will look into this point. We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario
Level 5 Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 8, 2013

Stayed here for a lacrosse tournament and while the location was decent, the property itself was somewhat dated. It was extremely hot so the ice machines had a hard time keeping up but that is not unexpected. The water pretty in the sinks and shower was mediocre and toiletries where very limited. The hotel had very strict rules about kids with mini-sticks/lacrosse sticks in the hallway to the point where they had a security guard sitting on the main floor by the elevator intimating the kids whenever they came out. I would not suggest this hotel as a suitable team location as they were not that accommodating. The rooms themselves were decent but the hotel charges for refrigerators which other properties usually provide for free. Service was decent for the limited encounters that we had with staff. The pool is very dated and somewhat small and dim. When exiting I495 from the south, be careful as the hotel entrance is not really marked and is immediately after exiting the ramp on the north side of the road. Overall, this hotel is ok however some of the other properties on the west side of I495 look much newer.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank Superdaves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Marlborough, responded to this review, July 24, 2013
Dear Superdaves,

Thank you very much for taking the time to share your comments online. Please accept my apologies for falling short of your expectations on some aspects of your stay. However, we are thankful that you enjoyed your stay despite some issues. I appreciate your feedback as this is our best resource for improving guest services. We all hope that we will have the opportunity to host you again on a future visit.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level 5 Contributor
89 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed June 15, 2013

I guess this place is OK when you travel on business and expect that the next day you won't remember where you crashed the night before.
On the plus side: staff was helpful, indicated a nice restaurant in the area, and brought me within seconds a blanket I requested around midnight. Breakfast was very nice too.
On the minus side: one of these places where they didn't add more outlets when they refurbished it. Guys! in the 21st century, with all the things we have to recharge, we shouldn't have to screen the room three times to come to the conclusion the only outlet is in the bathroom! Also, driving in is not particularly easy. They don't want you to make a left turn when you come from Route 495... Not sure how far you are supposed to go to do your U-turn...

  • Stayed May 2013, traveled on business
    • Value
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Helpful?
Thank Luc V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM265, General Manager at Holiday Inn Hotel & Suites Marlborough, responded to this review, June 18, 2013
Dear Guest,

Thank you for taking the time to share your thoughts with our Tripadvisor friends online! We appreciate the feedback and always take the time discuss every comment with our staff.

We hope to see you again when visiting the Marlborough area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, New York
1 review
Reviewed May 24, 2013

The beds were very hard, my toilet was not mounted to the floor, there was no closet, the air conditioner sounded like a train was going through the room and upon checkout I was double billed for the room. When I brought this up I was told that they couldnt do anything about the billing until I jumped through hoops to get them information that they already had! Stay away

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lemkin22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Marlborough, responded to this review, June 7, 2013
Dear Lemkin22,

Thank you for taking the time to write a review about your stay with us. I am sorry you did not enjoy your overall experience with us. We’d like to obtain some additional details regarding your experience so we have sent you a private message. I look forward to hearing from you and being of further assistance.

Sincerely,

Krysllin G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centreville, Virginia
Level 3 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 9, 2013

I can't ever recall staying in a hotel without a closet. But unbelievably this place had absolutely nowhere to hang any clothes. No dresser either. The closet space had a rack of cubby holes stuffed inside which was unusable. Room also lacked any place to open up my suit case other than the floor. Otherwise, the room was generally clean and I slept OK. I'll never stay there again.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NoVA_Traveler66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Marlborough, responded to this review, May 29, 2013
Dear NoVA_Traveler66,

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. I am truly sorry our hotel fell short of your expectations. I have taken note of your valuable comments and will share these with our management team for the purpose of bringing improvements needed.

Thank you for staying with us and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCarec
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland , Maine
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 28, 2013

The best of the best people to take care of you after a long day of traveling . Weather it's business or pleasure , from the front desk at check in , to dinner in the restaurant , to breakfast in the morning , there is just no other place better than this hotel to stay , that makes it feels like home.

Room Tip: Chose no other place , this is the one to stay at.
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Portland_MaineHowie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Marlborough

Property: Holiday Inn Hotel & Suites Marlborough
Address: 265 Lakeside Ave, Marlborough, MA 01752-4503
Phone Number:
Location: United States > Massachusetts > Marlborough
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 10 Hotels in Marlborough
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Marlborough 3*
Number of rooms: 173
Official Description (provided by the hotel):
Bordering on the MetroWest region of the State, the smoke-freeHoliday Inn Hotel and Suites in Marlborough is at the Crossroads of New England in central Massachusetts. Situated on Rt. 495, minutes from Route 290 and the Mass Pike, Route 90, the hotel is surrounded by industry leaders in the fields of bio-tech, high-tech, finance and defense.We offer 153 well-appointed rooms and 20 spacious two-room suites. Suites feature a kitchenette, dining area, living room, and a king bedroom. Standard rooms include our kings and rooms with 2 double beds. Whether traveling for business or with family, our rooms are designed to fit your needs. Our 2nd and 3rd floor rooms are completely renovated with the rest of our rooms and suites scheduled for completion before summer. Hotel amenities include free parking, fitness center, indoor pool, restaurant, room service, lounge with pool table and big screen TV, on-site laundry, valet, ATM and business center. The hotel is completely smoke-free. Complimentary shuttle service is available to local companies as well as restaurants and shopping within a 5 mile radius. Downtown Boston, home of the Boston Red Sox, Bruins and Celtics and the TD BankNorth Garden, is within 40 minutes. Round trip van service to Logan Airport is available for a fee. Worcester, home of many colleges, the arts, hospitals and the DCU Center, is less than 18 miles away. The New England Sports Center is within 4 miles. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Marlboro
Holiday Inn Marlborough
Marlborough Holiday Inn

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