We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Disappointing”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Holiday Inn Hotel & Suites Marlborough
Ranked #7 of 10 Hotels in Marlborough
MA
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Disappointing”
3 of 5 bubbles Reviewed January 6, 2013

Stayed here with a group of people. Some of the problems were that the heater in the room was very loud and made it impossible to sleep, the woman at the front desk was not people friendly, the potato skins were overcooked and terrible, and the pool was freezing as was most of the downstairs. The good points were that the room was clean, the rest of the food was good and the rest of the staff were nice. One important point I was told was that if I booked from an alt. site, or prepaid the kids would not eat free. A huge reason why we stayed here. I would not return to this hotel, plenty of other options in the area.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tennisplyr1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Marlborough, responded to this review, August 1, 2013
Dear tennisplyr1,

Thank you for your review and for enumerating the good, the bad and the opportunities to improve. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for the shortcomings you have experienced during your stay with us. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

205 reviews from our community

Traveler rating
    70
    64
    35
    21
    15
See reviews for
63
16
19
86
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • Any
English first
Frinton-On-Sea, United Kingdom
Level Contributor
115 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 bubbles Reviewed January 3, 2013

Stayed here in Oct 2012 for business, arrived late one night to find bar closed, no food or drink available and nowhere local to get anything either.

The room is pretty standard for a US room.
The hotel is out of the way of everything, so you must have your own transport.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trevor H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Marlborough, responded to this review, July 31, 2013
Dear Trevor H,

Thank you so much for your review of our hotel. It's nice to hear that the room accommodations lived up to your expectations. I am sorry we were not able to exceed or at least be at par with your expectation. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Once again many thanks for your feedback.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio de Belen, Heredia, Costa Rica
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed December 18, 2012

There is no better place to stay around the Marlborough/Hudson area. This hotel is very nice and convenient, the rooms are very well equipped with all you need for a calm/relaxing stay.
The restaurant is very good with different type of food choices/beers to relax after a busy day of work. The swimming pool area is also very nice.
The staff is very kind and always willing to help with any problem.
I had to travel to the Marlborough area for work and with a very short notice I had to extend my stay for two more weeks and Luvia, from the front desk help me get everything setup very quickly, she managed to arrange a room and everything very fast and helped me avoid the hassle of trying to find a room at the last moment. In the hotel I was staying didn’t even bother to help me with it.
Thanks again!

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kenneth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntsville, Alabama
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed December 14, 2012

This is a decent property but I'm not looking for decent. It'll do, just like a saltine will if you're really hungry. Kudos to the friendly staff. I do appreciate that and the place was clean. I can't ask more of the staff. I want coffee! You don't realize what you really want until you don't have it. Coffee was only available in the restaurant and of course the hours of the restaurant are limited. I paid for the breakfast of severely overcooked scrambled eggs and something that resembled sausage links. Edible but not something I’d pay for again. I did sleep well though. Very comfortable bed. So all in all, it was decent but I’ll look for another place next time.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BamaBarcoder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM265, General Manager at Holiday Inn Hotel & Suites Marlborough, responded to this review, December 16, 2012
Dear Guest,

Thank you for your honest review! It is apparent that we have work to do before we can earn your continued loyalty, but we can appreciate that, and certainly can appreciate your thoughtful comments regarding our friendly staff and property cleanliness! In many cases, these are the two areas many of our competitors get wrong so we are pleased when your basic needs are met. We are always pleased to receive guest feedback and we discuss each comment weekly as a team. Please feel free to contact me if you would like on your visit to the Marlborough area for another opportunity to earn your loyalty.

Warmest Regards,
Ms, Jahayra Santiago
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, Canada
Level Contributor
129 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed November 19, 2012

This a very nice hotel very close to lots of restaurants ( and a mall and gas stations) the other side of 495. It is a typical, clean and comfortable Holiday Inn. Staff were nice. I prefer this location to the HI Express a couple of exits north ( which is kind of isolated but a very nice hotel as well) but miss the HIX breakfast. It saves about $10-15 per day in meal costs.
You won't go wrong at this hotel.

Stayed November 2012, traveled with family
Helpful?
Thank NSTraveller493
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM265, General Manager at Holiday Inn Hotel & Suites Marlborough, responded to this review, November 21, 2012
Dear NSTraveller493,

It is an honor to get a great review from a seasoned traveler like yourself. After reviewing your profile, it is obvious that you take your reviews very seriously and we are very satisfied with your thoughts and feel that we have succeeded in all the right areas. Thank you for your detailed review. IHG offers a brand for every guest and Holiday Inn Express offers a nice inexpensive breakfast; we offer great freshly made full breakfast daily by an experienced Chef and we are happy you enjoy it.

Until you next visit.

Jahayra Santiago,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland , Maine
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed November 16, 2012

This is the only place to stay when in the Marlborough / Worester , MA area. You will find no better place to stay , From your check in with Star , Luvia, Lynn or Tom , you Dinner with Dee or start your day with Patti for Breakfast , There are no better people to take care of you. The rooms our comfortable and the food is great.
Van Applegate

Room Tip: No tip needed all the rooms are great
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Portland_MaineHowie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM265, General Manager at Holiday Inn Hotel & Suites Marlborough, responded to this review, November 18, 2012
Dear Van,

Thank you for your kind words!

Our family is your family. As Platinum member, it is great to know that our members feel that we continue to be consistent in our good service visit after visit. With so many options to choose from your continued loyalty Mr. Applegate is sincerely appreciated.

Our staff and I look forward to your next visit.

Jahayra Santiago
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San José, San Jose, Costa Rica
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 8, 2012

Very nice and neat hotel, I'm on a long stay, 30+ days the suites are very comfy. On regards to the restaurant, it is pretty convenient especially during this cold days you don't want to go out for no reason.

The front desk are very polite and capable solving every single issue that is brought to their attention specially Luvia Berduo, she have being very helpful, kudos for her.

Room rug is nice and clean no stains observed so far even that it is clear color rug, the suite are well equipped with all what you need for a long stay. Internet is good enough to log on to private VPN ;-)

I also recommend my co-workers that they should book at this hotel for the upcoming project.

For sure I will continue staying at this hotel anytime I visit the area.

Room Tip: I tried 2 rooms a regular and a suite both are similar
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rodney B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM265, General Manager at Holiday Inn Hotel & Suites Marlborough, responded to this review, November 18, 2012
Dear Rodney B,

Thank you for staying us and becoming our extended stay guest during your 30+ day visit to the Marlborough area. The great thing about being an extended stay guest is that you get to know great employees like Luvia, she is a fantastic addition to our team and you will not be surprised to know that she is also our GEC (GUEST EXPERIENCE CHAMPION).

We know how important it is to offer a lounge and restaurant on site for our guest especially on cold days in November. Thank you for noticing the suites and wifi, we offer the perfect package of suites, full hot breafast, lounge and meeting space with shuttle accomodations for companies looking to offer it all in one place. We apprciate your thoughts.

We look forward to your next visit.

Thank you for recommending us to your friends, family and company!

Ms. Jahayra Santiago,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Marlborough
1.1 mi away
Hampton Inn Boston/Marlborough
0.8 mi away
Hilton Garden Inn Boston/Marlborough
0.3 mi away
Courtyard Boston Marlborough
Courtyard Boston Marlborough
#5 of 10 in Marlborough
4.0 of 5 bubbles 156 reviews
Show Prices
Show Prices
Show Prices
0.8 mi away
Embassy Suites by Hilton Boston Marlborough
0.9 mi away
BEST WESTERN Royal Plaza Hotel & Trade Center
4.1 mi away
Holiday Inn Express Hotel & Suites Boston-Marlboro
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Hotel & Suites Marlborough? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Hotel & Suites Marlborough

Property: Holiday Inn Hotel & Suites Marlborough
Address: 265 Lakeside Avenue, Marlborough, MA 01752
Phone Number:
Location: United States > Massachusetts > Marlborough
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 10 Hotels in Marlborough
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Marlborough 3*
Number of rooms: 173
Official Description (provided by the hotel):
Bordering on the MetroWest region of the State, the smoke-freeHoliday Inn Hotel and Suites in Marlborough is at the Crossroads of New England in central Massachusetts. Situated on Rt. 495, minutes from Route 290 and the Mass Pike, Route 90, the hotel is surrounded by industry leaders in the fields of bio-tech, high-tech, finance and defense.We offer 153 well-appointed rooms and 20 spacious two-room suites. Suites feature a kitchenette, dining area, living room, and a king bedroom. Standard rooms include our kings and rooms with 2 double beds. Whether traveling for business or with family, our rooms are designed to fit your needs. Our 2nd and 3rd floor rooms are completely renovated with the rest of our rooms and suites scheduled for completion before summer. Hotel amenities include free parking, fitness center, indoor pool, restaurant, room service, lounge with pool table and big screen TV, on-site laundry, valet, ATM and business center. The hotel is completely smoke-free. Complimentary shuttle service is available to local companies as well as restaurants and shopping within a 5 mile radius. Downtown Boston, home of the Boston Red Sox, Bruins and Celtics and the TD BankNorth Garden, is within 40 minutes. Round trip van service to Logan Airport is available for a fee. Worcester, home of many colleges, the arts, hospitals and the DCU Center, is less than 18 miles away. The New England Sports Center is within 4 miles. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Hotels.com, Expedia, IHG, Orbitz, Travelocity, Booking.com, Priceline, getaroom.com and HotelQuickly so you can book your Holiday Inn Hotel & Suites Marlborough reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Hotel And Suites Marlboro
Holiday Inn Marlborough
Marlborough Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing