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“Business trip for 1 week”

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Embassy Suites by Hilton Boston Marlborough
Ranked #2 of 10 Hotels in Marlborough
Certificate of Excellence
Sydney, Australia
1 review
“Business trip for 1 week”
Reviewed August 20, 2013

Great Experience overall , great hospitality by hotel staff and enjoyed delicious breakfast every morning . The staff was very efficient in dropping me off to VCE facility when required. Special thanks to the Manager of the hotel who arranged a "Scale" for me to weigh my suitcases on the very last day

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Khaula M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSMAES, Director of Sales at Embassy Suites by Hilton Boston Marlborough, responded to this review, October 8, 2013
Dear Khaula M,
On behalf of our entire staff thank you for taking the time to share your experience and also your kudos to staff. Our breakfast is a great start to the day and with three shuttles and dedicated staff we are proud to provide transportation within the 5 mile radius. Regarding the scale, I am glad I was able to provide and it is getting more use at the hotel than it did at the house!

With regards,
David LeTellier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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798 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Ontario, Canada
Level 5 Contributor
84 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed August 19, 2013

was forced to stay here for a business trip. The rooms are in need of updates and the floor seems like it hasnt been vacuumed and shampooed in decades! Bed was lumpy.

But never mind that...

We had the unfortunate timing of being here the same time these traveling tween-sports clubs (baseball, lacrosse, hockey, jump rope, finger wrestling and whatever else) so children were screaming all over the hotel! not the hotel's fault, a guest is a guest but it's horrible for business travel. Kids were doing canon balls in the teeny-tiny pool even at 12midnight, again not the hotel's fault... We,the silly adults brought it upon ourselves for thinking that we could unwind at midnight. Silly us.

That's not bad in itself, but the highlight of this stay...

12 of us were at the hotel bar, co-workers ordered their drinks. Guy ahead of me ordered a long island iced tea. I said I'm having the same. The response I got?

server: "if you (pointing to my co-worker and I... we're both Asians) both want long island iced tea you should order at the Chinese restaurant."

Gasp at the table!

Me: "excuse me?!"
Server: "yeah, you people make strong long island iced teas..."

Another co-worker turned to her and said "you shouldn't talk to people that way."

Server: "oh no, don't worry, it's ok I can talk to them that way because my boyfriend is half-Korean!"

Needless to say no one tipped and we all left.

Never ever returning to this hotel... EVER!

Room Tip: run, run as far as possible. There are other hotel chains on this street. Try them first.
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bazingga_08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSMAES, Director of Sales at Embassy Suites by Hilton Boston Marlborough, responded to this review, August 21, 2013
Dear bazingga_08,
Our apologies again for your overall experience and uacceptable interaction in the lounge. Having brought this to our attention prior to your review, appropriate disciplinary action was taken immediately. While your other comments have also been noted it is the inappropriate and unacceptable interaction which is most concerning. Operating 4000 hotels globally, diversity and celebration of it, is a huge part of the Hilton culture.
Regarding the acitivity level of other guests, we do have the responsibiity to better monitor their activity to ensure an enjoyable stay by all.

Sincerely,
David LeTellier
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Fleetwood, United States
1 review
Reviewed August 16, 2013

I attended a conference and 3 of us shared a suite. We had 2 beds and a sofa bed. There was a sliding door between the 'living room' and shared vanity. Another door to the bedroom. It was very quiet and I was able to sleep well.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Zane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSMAES, Director of Sales at Embassy Suites by Hilton Boston Marlborough, responded to this review, October 8, 2013
Dear Zane S,
Thank you for taking the time to share your experience while here for a conference. We're glad that the configuration of the suite allowed for a good night's rest for all and hope your conference was equally successful.
We'll look forward to welcoming you back whenever you are in the area.

Safe Travels and regards,
David LeTellier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 8, 2013

Great service even better people. The staff were excellent and having stayed with a group of hockey players aged 13 and 14 there were no issues with being asked to not do this or that. Friendly atmosphere .

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Colleen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSMAES, Director of Sales at Embassy Suites by Hilton Boston Marlborough, responded to this review, October 8, 2013
Dear TripAdvisor Member,
Great service, even better people in a friendly atmosphere. You have reminded us all what we need to do in the hospitality industry to attain a Must Stay designation.
We truly appreciate your patronage kind words.

Sincerely,
David LeTellier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed August 7, 2013

Excellent hotel. One of the best breakfast buffets! The 2 bedroom suite with full kitchen was extremely comfortable and accomodating to our family of 6. It was a little pricey but less expensive than 2 joining rooms.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSMAES, Director of Sales at Embassy Suites by Hilton Boston Marlborough, responded to this review, October 8, 2013
Dear TripAdvisor Member,
So glad you chose to stay with us while here for your family event. The breakfast was certainly enjoyed by all and thank you for sharing your views on the overall price value of the two room suite, in this case a full kitchen, versus the cost of two rooms at other hotels. That, the full breakfast and are complimentary evening reception set us apart.
From our family to yours....Thank You!

Sincerely,
David LeTellier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brimfield, United States
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 5, 2013

This property is in a great location, close to everything in the greater Boston Area. The staff is friendly and provides friendly & exceptionally hospitable Customer Service. I would definately visit this property again when visiting the Boston Area next time.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSMAES, Director of Sales at Embassy Suites by Hilton Boston Marlborough, responded to this review, October 8, 2013
Dear John K,
We'll look forward to welcoming you back whenever your plans call for the Boston area. While 35 miles west of downtown it's a straight shot into Boston and our location on 495 allows for easy access to all points New England. Thanks also for you comments on the staff; they are appreciated as we share them on a monthly basis with team functions.

With regards,
David LeTellier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ardsley, NY
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 4, 2013

I have stayed at this hotel many times since they have opened and have always been very happy. My sister lives in the area and it is always our go to place when we visit. However, I have notice, as has my other sister, that the last few times we have stayed there, the hotel does not seem to be as clean and seems a little rundown in need of TLC.
This past time, we were greeted in our room by a rotting banana stuck into the light fixture in the kitchenette area, there was also a rotting banana on the counter as well. We also found a mound of popcorn kernels underneath the couch when we went to make up the sofa bed, there was also some kind of stain on the arm of the armchair. We mentioned this to the front desk and all they kind of chuckled and said, "we'll mention it to housekeeping". There are many other hotels in the area now so I think next time we will have to look into staying at another place.

I also agree that $11 for internet access per person is disgusting and a disgrace in this day and age.

  • Stayed July 2013, traveled with family
    • Cleanliness
    • Service
Helpful?
1 Thank glassgjg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSMAES, Director of Sales at Embassy Suites by Hilton Boston Marlborough, responded to this review, August 7, 2013
Dear glassgjg, I am glad we had the opportunity to communicate offline as well as with your fellow traveler barbhal (separate review listed below) each sharing your experience on your recent stay. While I've responded to barbhal at greater length and communicated with all parties I thank you again for taking the time and working with us in the best interest of all our guests. We'll look forward welcoming you back and regaining your trust.

Sincerely,
David LeTellier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Boston Marlborough

Property: Embassy Suites by Hilton Boston Marlborough
Address: 123 Boston Post Rd W, Marlborough, MA 01752-1840
Phone Number:
Location: United States > Massachusetts > Marlborough
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Marlborough
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Boston Marlborough 3.5*
Number of rooms: 229
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Also Known As:
Embassy Suites Marlborough
Marlborough Embassy Suites

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