We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great Service, Great Staff”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Embassy Suites by Hilton Boston Marlborough
Ranked #1 of 10 Hotels in Marlborough
Certificate of Excellence
Richmond, Virginia, United States
1 review
“Great Service, Great Staff”
5 of 5 bubbles Reviewed March 26, 2013

The staff was tremendous and very accommodating. The breakfast and food services were excellent and this hotel is HIGHLY recommended. The rooms were very modern, clean, and very well maintained. This hotel served as our, 22 young men of a College basketball team, for 3 nights and all of our guys loved it. The staff was very supportive and seemed to care about each individual and their needs/wants. The best hotel we have ever stayed in.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jarell C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSMAES, Director of Sales at Embassy Suites by Hilton Boston Marlborough, responded to this review, May 8, 2013
Dear Jarell C,
Thank you so much for staying with us but for your review as well. I'm left with Wow! Special thanks for your remarks on our staff. These reviews and others are shared with department heads and team members. It means so much that their efforts are noticed. We do have a wide spectrum of guests with corporate, leisure, families and sports. All are valued certainly and each come with a separate set of needs.

Thank you again and we'll look forward to your return.

With regards,
David LeTellier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

742 reviews from our community

Traveler rating
    421
    173
    89
    33
    26
See reviews for
327
63
25
262
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Manchester, New Hampshire
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed March 14, 2013

We have stayed there in the past but always in the new section of the hotel. As usual the service was good . There is free breakfast in the morning which has a very good selection of hot food,cereals and fruits.The rooms surrounding the dining area area good selection for families traveling with children. We prefer a quieter surrounding so th newer section of the building is more suited to that.We dined at a restaurant about five miles away and the hotel provides courtesy transportation both ways.We definitely will stay there again and have already booked 2 more days in May

Room Tip: Rooms in the new section are quieter
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Picard505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSMAES, Director of Sales at Embassy Suites by Hilton Boston Marlborough, responded to this review, April 11, 2013
Dear Picard505,
Thanks for taking the time to share your experience and tips. Many of our repeat guests have an individual preference as to their favorite section. Please be sure to ask for me when you are back with us this May. I'll look to thanking you in person as well as welcoming you back.

With regards,
David LeTellier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suzhou, China
Level Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed March 10, 2013

Very typical Embassy Suites hotel in Marlborough, MA. Happy hour after 5:00 and big breakfast buffet with cooked to order omletts available. Good service and excellent internet connections. Good gym and good indoor pool, albeit small. Parking is spreadout and can be difficult to manage in the wintery season. Some decent restaurants close by.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IWalktheEarth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSMAES, Director of Sales at Embassy Suites by Hilton Boston Marlborough, responded to this review, April 11, 2013
Dear Junqueter,
Thank you for your review and for selecting our hotel while abroad; we appreciate it. Service is what it is all about. Our travelers have choices and we are cognizant of that fact. Until we have the opportunity to welcome you back, safe travels!

With regards,
David LeTellier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elmira, New York
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed March 10, 2013

I stayed here on and off for six weeks for work. I did not pay for it, so I can't comment on whether it is a good value. It is a very nice upper end hotel. Rooms are large, clean and comfortable. Decor is nice. Staff are friendly for the most part, it depends on who you get. There is a pool and workout room, which I pretty much had to myself. There is an arcade if you have kids.The best thing about this place are the breakfasts! They have pretty much anything you want and they make omelettes, eggs, and pancakes to order. Amazing. The cooks are great also. Forget the evening "manager's reception" unless you like chips and salsa and carrots. That's about all they serve. The resturaunt is limited and overpriced, but the worst thing is the service. Numerous times I sat down and it took me at least fifteen minutes to get waited on. One time, I had to go and ask for a menu. Once I finally got the food, it was great. One nice feature they had when I was staying there, if you choose not to have housekeeping that day, they will give you a voucher worth $10 towards food service. The hotel is on main road near food, shopping and gas, about 25 miles from Boston.

Room Tip: If you can request a room on the right hand side (if you are facing the hotel from the main road). I...
See more room tips
  • Stayed October 2012, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beachcombers9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSMAES, Director of Sales at Embassy Suites by Hilton Boston Marlborough, responded to this review, April 11, 2013
Dear Beachcombers9,
Thank you for your thorough review and certainly staying with us over the span of six weeks. We appreciate your insight and yes our breakfast is a big hit. Thank you also for your comments on evening service in the restaurant. Your feedback is extremely valuable and has been reviewed with the department head for opportunities. We've introducted a new menu and have intensified our training efforts.

With sincere thanks,
David LeTellier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, MA
1 review
5 of 5 bubbles Reviewed February 28, 2013

I stayed for one night. The hotel staff was very accommodating and the suite I stayed in was more than expected. There was a hockey tournament in the area and they let me kow that up front. I've stayed in hotels for hockey tournaments myself so I know how the noise level can be. I requested a quiet location because I had to get up early for work the next day. They understood my situation and were very accommodating. I highly recommend The Embassy Suites to anyone looking to stay in the area.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSMAES, Director of Sales at Embassy Suites by Hilton Boston Marlborough, responded to this review, April 11, 2013
Dear Andrew A,
Glad we were able to exceed your expectations and accommodate your request while here with us for the one evening.
Thank you for your recommendation as well as your review; both are sincerely appreciated.

Safe Travels and regards,
David LeTellier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hudson, Massachusetts, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 24, 2013

Great for a night or few nights. Family loved the pool and fitness center. Food was excellent and the staff was very polite and attentive. Well worth every penny. Rooms were very big, clean and nicely set-up.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSMAES, Director of Sales at Embassy Suites by Hilton Boston Marlborough, responded to this review, April 11, 2013
Dear David T,
Always great to hear from our local community as to their experience. Looks as if you were enjoying a stay-cation here while the schools were out for the week. Great to have the opportunity for some pool time in February!
Thank you for your review and we'll look forward to having your family back with us.

With regards,
David LeTellier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rhode Island
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed February 20, 2013

We stayed here for 3 days in February for a family get-a-way. Here is a summary of the good and the bad:
Positive- The Managers's Reception each night was a nice touch (veggies and dip, fruit, cheese and even some pasta and meatballs one night) from 5:30-7:30. The breakfast buffet was quite extensive including cook-to-order omelets, pancakes and french toast as well as the usual buffet stuff served from 6:00-9:00. The pool was warm and had great hours (open 9:00 am-12:00 midnight). Also the exercise room had nice, new equipment.
Negative- The room had stained and worn furniture and carpeting. The mattresses were sagging and uncomfortable and sadly need replacing. The cleaning staff missed our room completely on Day 2 and we had to call to get new towels and trash emptied. The back doors to the hotel remained ajar late at night so anyone could access the building. And the front desk staff were not very friendly.
They say this is the highest rated hotel in Marlborough so I would hate to see what the others are like.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flounderRhodeIsland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSMAES, Director of Sales at Embassy Suites by Hilton Boston Marlborough, responded to this review, April 3, 2013
Thank you for staying with us and sharing feedback on your family getaway. We are glad you enjoyed our breakfast offerings and apologize for the poor service you received from our front desk and housekeeping teams as this is a poor reflection and not our standard. We have shared your review with our team and we will use it as part of our ongoing service training. We appreciate your input on the look and feel of our rooms and we will keep your comments in mind as we look towards future renovations. We hope you will return to see our improvements in service and accommodations should you travel to our area again in the future.

With regards,
David LeTellier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Marlborough hotels
0.4 mi away
Hampton Inn Boston/Marlborough
0.8 mi away
Hilton Garden Inn Boston/Marlborough
0.5 mi away
Courtyard Boston Marlborough
Courtyard Boston Marlborough
#5 of 10 in Marlborough
4.0 of 5 bubbles 156 reviews
Show Prices
Show Prices
Show Prices
0.8 mi away
Holiday Inn Hotel & Suites Marlborough
0.2 mi away
BEST WESTERN Royal Plaza Hotel & Trade Center
1.7 mi away
Residence Inn Boston Marlborough
Show Prices
Show Prices
Show Prices

Been to Embassy Suites by Hilton Boston Marlborough? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites by Hilton Boston Marlborough

Property: Embassy Suites by Hilton Boston Marlborough
Address: 123 Boston Post Rd W, Marlborough, MA 01752-1840
Phone Number:
Location: United States > Massachusetts > Marlborough
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Marlborough
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Boston Marlborough 3.5*
Number of rooms: 229
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton Hotels Direct, Hotels.com, Hotwire, Orbitz, Priceline, Travelocity, Cancelon and HotelQuickly so you can book your Embassy Suites by Hilton Boston Marlborough reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Marlborough
Marlborough Embassy Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing