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Reviewed February 20, 2013

We stayed here for 3 days in February for a family get-a-way. Here is a summary of the good and the bad:
Positive- The Managers's Reception each night was a nice touch (veggies and dip, fruit, cheese and even some pasta and meatballs one night) from 5:30-7:30. The breakfast buffet was quite extensive including cook-to-order omelets, pancakes and french toast as well as the usual buffet stuff served from 6:00-9:00. The pool was warm and had great hours (open 9:00 am-12:00 midnight). Also the exercise room had nice, new equipment.
Negative- The room had stained and worn furniture and carpeting. The mattresses were sagging and uncomfortable and sadly need replacing. The cleaning staff missed our room completely on Day 2 and we had to call to get new towels and trash emptied. The back doors to the hotel remained ajar late at night so anyone could access the building. And the front desk staff were not very friendly.
They say this is the highest rated hotel in Marlborough so I would hate to see what the others are like.

  • Stayed: February 2013, traveled with family
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Thank flounderRhodeIsland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSMAES, Director of Sales at Embassy Suites by Hilton Boston Marlborough, responded to this reviewResponded April 3, 2013

Thank you for staying with us and sharing feedback on your family getaway. We are glad you enjoyed our breakfast offerings and apologize for the poor service you received from our front desk and housekeeping teams as this is a poor reflection and not our standard. We have shared your review with our team and we will use it as part of our ongoing service training. We appreciate your input on the look and feel of our rooms and we will keep your comments in mind as we look towards future renovations. We hope you will return to see our improvements in service and accommodations should you travel to our area again in the future.

With regards,
David LeTellier

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2013

We stayed here for thee nights for a tournament, the rooms were not the cleanest the furniture was worn. I give rating of excellent simply because it was beyond perfect for our situation some how embassy have managed to mix business and hockey and it works.
The staff are fantastic super child friendly from housekeeping to the omelette chef, they could not have been more accommodating, the staff went above and beyond to make our stay comfortable. I think it's the staff that make this hotel what it is, hats off to them they are an asset to the company. we would definitely stay here again

  • Stayed: January 2013, traveled with family
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Thank ACK_Jo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSMAES, Director of Sales at Embassy Suites by Hilton Boston Marlborough, responded to this reviewResponded April 11, 2013

Dear ACK_Jo,
Thank you for sharing your observations while here for one of our tournament weekends. The mix between corporate and leisure is an interesting dynamic and we value both. We count ourselves very fortunate to have such an engaged staff who sincerely care about the experience of the guest. On their behalf I thank you for the accolades bestowed and we look forward to having your organization back with us.

With regards,
David LeTellier

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Reviewed February 5, 2013

I've stayed at the Embassy Suites in Marlborough multiple times for work often over extended intervals.

It's a nice location close to food and small "I forgot stuff" shops. It has comfortable, clean rooms. The maid staff is great as my room is always so clean with some special touches to come home to (hot chocolate and a nice note, etc).

The front desk staff is great as well. I always feel very welcomed by them. They even sent up some free slippers after my husband called to see if they had any for me after i forgot mine.

It's just not that fancy.. I won't stay anywhere else on my return trips to Marlborough.

  • Stayed: January 2013, traveled on business
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Thank Jill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSMAES, Director of Sales at Embassy Suites by Hilton Boston Marlborough, responded to this reviewResponded April 11, 2013

Dear Jill M,
We appreciate you choosing the Embassy Suites for your home away from home each time business brings you to the area. On behalf of all our team members thank you for acknowledging their efforts. We're often reminded by our guests of our great location and proximity to the dozen eateries and shops immediately behind the hotel. Our full kitchen suites are ideal for those relocating to the area or staying with us on an extended basis.

We'll look forward to your return and again appreciate your business.

Safe Travels!
David LeTellier

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Reviewed January 23, 2013

After a long trip from NC with the family all day for the holidays, I was relieved to arrive at this hotel, and just a few days before Christmas. I was checked in quickly, and with a room upgrade!. The whole family settled in quickly, and in time for a drink and snack at the happy hour. Alcohol drinks are not free here (local ordinance). The pool and whirlpool were large - the kids played for a couple hours, while we unwound from our trip. The breakfast the next day was a little slow because there was only one line serving - but it was delicious. We'll be back

  • Stayed: December 2012, traveled with family
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Thank Chuck B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSMAES, Director of Sales at Embassy Suites by Hilton Boston Marlborough, responded to this reviewResponded April 11, 2013

Dear Chuck,
Thank you for your review and kudos while here with family just before the holidays. We're glad your arrival coincided with our manager's reception and that you had enough time to enjoy the pool and other amenities offered. We'll look forward to welcoming you back!

With regards,
David LeTellier

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Reviewed January 19, 2013

We were booked here by our nearby client. Upon arrival, we found a nearly jammed parking lot. One thing the hotel should do is reserve a few spots in front for people who are checking in. It's place is massive - must be several hundred rooms. I was booked into a room with a king size bed (at my request). I know bed firmness is subjective but mine felt like a giant marshmallow. The suite was okay sized but the bedroom was a bit small. Strangely, my bathroom shower appeared to be of the handicap accessible variety. The included cooked-to-order breakfast was very nice and the free business center was an unexpected, pleasant surprise. Based on others' comments about the hockey tournaments that invade on weekends, I wouldn't stay here then, but for a weekday stay, it's perfectly adequate.

Stayed: January 2013, traveled on business
Thank NickK7501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSMAES, Director of Sales at Embassy Suites by Hilton Boston Marlborough, responded to this reviewResponded April 3, 2013

Dear NickK7501,
Thank you for staying with us and sharing your feedback. We are glad to have had you as our guest while in town on business and we are pleased to hear you enjoyed our business center and breakfast offerings. We hope you will consider staying with us again when you return to the area we would love to see you back.

Safe Travels and regards,
David LeTellier

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