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All reviews large hotel convention center restaurant staff breakfast buffet hockey tournament front desk staff new england bed was very comfortable plenty of parking business trip great experience conference webb jeff bw event facility
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Reviewed October 15, 2015

The front desk staff and Zachary's cafe were very accommodating for some difficult requests. End up with some very important business conversations and didn't have anything booked at the hotel but event though there was an event taking up most the options, they gave us options that met our needs. Thanks to everyone at the front desk and in Zachary's on the afternoon of Oct 15th.

  • Stayed: October 2015, traveled on business
    • Location
    • Cleanliness
    • Service
Thank D_N_and_3kids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this reviewResponded October 22, 2015

We pride ourselves on being able to accommodate all our of guests needs. Thank you for staying with us, I will be sure to share your feedback with our staff.

Rick Skinner
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2015

Hotel and restaurant staff are very accommodating and pleasant. Love this place. Trade center was great as well. A wonderful New England Traditions Decorative Painting Convention holds classes and a trade show every year just before Columbus Day. What fun!

  • Stayed: October 2015, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Margo W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this reviewResponded October 22, 2015

A truly wonderful tradeshow! Thank you for staying with us and for sharing your warm thoughts on Trip Advisor. We hope to see you again next year.

Rick Skinner
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2015

I have never stayed at a Best Western so when an unscheduled business trip came up and I was pressed to find a hotel - I opted for the most convenient based on my business travel schedule. Although the hotel appeared some what run down - the service and pleasant staff made all the difference. I had an amazing meal in the restaurant and was able to work and dine in a pleasant atmosphere.

  • Stayed: October 2015, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Shannon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this reviewResponded October 22, 2015

I’m happy to hear that we were a great first Best Western impression! We pride ourselves on the quality of our staff and customer service and hope to be seeing you again.

Rick Skinner
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2015

The service was impeccable the room was perfect and very clean for our stay. We needed a handicap room for my husband and it was very convenient to the elevator.
The food and beverage manager Debbie Webb was very attentive and accommodating I suggest that you reach out to her for any of your needs or concerns and they will be promptly addressed.
We received a free buffet breakfast each morning of our three day stay. I will recommend this hotel to all who have reason to be in the area.
Linda from PSL< FL

  • Stayed: October 2015, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this reviewResponded October 22, 2015

Thank you for staying with us! We work hard to provide the very best experiences for our guests. Your recommendation to others is the best thank you we could hope for!

Rick Skinner
General Manger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2015

The staff at this hotel is top notch. This is the fourth year we have stayed at this hotel for a convention and its a pleasure to see the same faces year after year. I know that I will forget many people, but would like to mention specifically...April, Sandra, Sean (sp?), and Stevie, Abdulla and Abdullahi. They couldn't have been any more helpful, what hard working staff! As far as the accommodations? We have no complaints, except for a group of young hockey players and their parents. They themselves were very rude and disruptive, but the hotel staff did not stop until the group quieted down.

Room Tip: the two rooms at the very end of the hallway, through the door, are the quietest
  • Stayed: October 2015, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this reviewResponded October 15, 2015

Thank you for your kind words. We will be sure to share them with all of the staff who assisted you during your stay, and look forward to seeing you next year.

Rick Skinner
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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