I stay at this hotel just about every year when I attend a conference there. It's adequate, but nothing over the top. Let's start with some of the positives. It's conveniently located right off the highway and near lots of stores and restaurants. There is a huge hotel parking lot, so no issues trying to find a spot. There are four elevators and I have never had to wait very long at all. Check in is quick and efficient. The room will run you about $120.00 a night. It's value priced. The staff in the restaurant for breakfast are super attentive and check on you all the time to make sure you have everything you need. There is a hot and cold breakfast buffet option that saves you time if you are in a rush. The rooms are generally clean and well stocked with towels. Wifi is free and the connectivity good. There is a room service menu in the rooms and it looks like they have many choices for guests and the prices are reasonable. I have never ordered it myself.
Now for the negatives. The entrance for the hotel is easy to miss because your GPS will have you turning into a shopping plaza with the hotel in full view behind it and no way to get to it from there. You actually have to go past the shopping plaza and turn right about 1/8 mile down the road. The interior of the hotel is dated and could use some sprucing up. My phone never seems to work in this hotel. I get a "no service" signal all the time. The workout area is extremely small and I have never been able to use it because all of the equipment is occupied. I think they have two machines and a weight bench in there. It's tiny for the size of the hotel. The water pressure is crazy low and it is difficult to rinse off soap and shampoo. I hate the shampoo and conditioner combined in one bottle because that really never works on my hair. There is no rapid check out where the bill is slipped under the door in the wee hours of the morning so you can bypass the front desk for check out. There is no safe in the room. I have also never seen a guest services book in my room to let me know about the hotel amenities. This time when I arrived in my room, all the drawers were wide open and all of the cushions up on the sofa and the chair. Maybe housekeeping got interrupted and left it that way?
I only stay one night here when I visit. It's seems like an okay hotel for a couple of days for business, but not exactly a hotel for vacation.
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- Also Known As:
- Best Western Royal Plaza Hotel And Trade Center
- Best Western Royal Plaza Hotel & Trade Marlborough
- Marlborough Best Western
- Best Western Marlborough