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“Looks like 1988...( smells like it too..)” 2 of 5 bubbles
Review of BEST WESTERN Royal Plaza Hotel & Trade Center

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BEST WESTERN Royal Plaza Hotel & Trade Center
Ranked #4 of 10 Hotels in Marlborough
Kansas City, Missouri
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Looks like 1988...( smells like it too..)”
2 of 5 bubbles Reviewed October 24, 2013

Ok, this hotel is DATED, complete with bold patterned Polyester Bedspreads...dusty, threadworn carpet, and very (VERY) lackluster maintenance and upkeep. Tiny bath soaps and thin towels complete this adventure back to when Roseanne was a hit TV series.
Elevators are scarily load and jolting and the buttons nor arrows light up as they are intended to to indicate the elevator has been called and whether it is going up or down... SCARY underwhelming and poorly maintained parking lot add nothing but disappointment to ones experience at this property. Definitely NOT a three star property as is described online. Cleanliness and reinvesting to keep property competitive with the other area properties does not appear to be a priority. the small gift shop was never open during my two day stay.

ALSO: If you do HAVE to stay here, be warned that a room anywhere near the restaurant (above, near, next) will result in your room smelling like whatever is cooking because the exhaust vents from kitchen vent through roof and the rooms have individual VAC units which draw air from DIRECTLY ABOVE THESE KITCHEN EXHAUST VENTS.. (gross!)

my advice, sleep in your car...at least u wont smell like fried fish sticks (like I do)

Room Tip: Stay at the Embassy Suites up the road!
See more room tips
  • Stayed October 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank dave k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review, November 5, 2013
We are sorry you didn’t find your stay satisfactory. Updates are made to our hotel regularly to ensure our guests have a clean and comfortable experience. We encourage all our guests to make the front desk staff aware of any concerns with the rooms as we can often relocate you. I appreciate your feedback and business.
Respectfully,
Rick Skinner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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686 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Elmer
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed October 23, 2013

weve stayed here in the past several years before the renovations. We were very happy to see the change in the place, more modern, more bright. The new location of the restraurant and the hot breakfast items were nice. Everyhing was fresh and flavorful. The room was large enough to accomodate our adult daughter, my husband and myself. The king bed was extremely comfortable, our daughter had a sofabed to sleep on. The wifi was excellent, you only needed to call the desk to get the password before using it. The only issue we had was the bathroom facilites, toilet was slow and backed up at one point. Using the rest room off the lobby encountered same thing. Must be having plumbing issues throughout it seems. Other than that enjoyed the stay and will stay again in the future when in the area.

  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Emily H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review, November 5, 2013
Thank you for pointing out our recent renovations! We are very excited about the new changes and know they will make your stay more memorable. Isn’t it nice having lightning fast wifi? We’ve made sure to keep you connected so you aren’t slowed down. Thank you for staying with us and we hope to see you again soon!
Sincerely,
Rick Skinner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, United States
1 review
4 of 5 bubbles Reviewed October 17, 2013

Upon checking we discovered our reservation was not for adjoining rooms, which had been requested. The following morning, Leslie, the front desk clerk was very helpful. She listened to our complaint, said she would move us to adjoining rooms by 1:00, which she did.

  • Stayed October 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review, November 5, 2013
I’m glad we were able to take good care of you. I’ll be sure to pass the compliment on to Leslie. She, like the rest of our staff, works very hard to make your stay memorable. Thank you for staying with us and we look forward to your next visit!
Much thanks,
Rick Skinner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundalk, Ireland
Level Contributor
138 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 bubbles Reviewed October 16, 2013

Stayed here recently for 4 nights as part of a 50 strong Travel Department group touring New England in the Fall. Rooms were clean and comforable with plenty of toiletries. However, breakfast every morning was extremely disorganised. We got down early every morning (7am due to jet lag) and were satisfied. However, by the time we were finishing up, the whole place was in chaos - staff couldn't cope with the numbers, there were long queues and food was not being replenished. Any staff that I had dealings with were friendly and helpful.

  • Stayed October 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank K1Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review, October 22, 2013
I’m glad you enjoyed your room and that our staff took great care of you! We work extra hard to make your stay special. Your feedback on our breakfast maintenance has been noted as we’re always trying to improve our service. Thank you for staying with us and we hope to see you again soon!
Best wishes,
Rick Skinner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, United States
1 review
2 of 5 bubbles Reviewed October 15, 2013

This is a bid overflow property that should not be a plus. The property is not well maintained and elevators are slow and the property is good for big groups maybe. The property was oviously another flag before joining hte Best Western group probably because it lost the flag of someone. Not sure the property charged $200.00 and the value was one of a$60 hotel. When you charge $200.00 for a hotel and you only give a $60 value you should expect to get a report on the negative side.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank William R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review, October 22, 2013
We appreciate you taking the time to leave your feedback. Our prices are competitively priced with the competition in the area and we’re confident that we offer the best bang for your buck. Big groups, families, business travelers, all guests are treated with the utmost care to ensure a comfortable stay. Thank you for sharing your experience.
Sincerely,
Rick Skinner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Marlborough hotels

Charlotte, Vermont
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 14, 2013

New England Traditions convention...
this is our second year staying at the hotel while we paint, paint, paint. Knowing the restaurants are overwhelmed for breakfast, we asked for a fridge and microwave, which they put in our room minutes after arriving. This let us grab a bite to eat before our morning classes and get there in time. Our beds were comfortable, and the room staff was great. Our air conditioner stopped working our first evening there and the repair man replaced it within the hour. Our bathroom sink was stopped up when we got there, and one phone call to the front desk had the repairs done in minutes. I found the public bathrooms very clean and neat. There was always drinking water in each of the classrooms, a blessing. Overall I can't say enough good things, and I will be booking my room for next year as soon as I can.....

  • Stayed October 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank krazldy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review, October 22, 2013
We are thrilled you had such a great stay! Whether it’s making sure the rooms are spotless, or fulfilling a simple request, our staff’s attention to detail is what sets them apart. We care about our guests and want their stay to be memorable. Thank you for your kind review and we look forward to your next stay!
See you soon,
Rick Skinner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coloma, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed October 10, 2013

We spent 4 nights at this hotel last week as part of an organized tour. Our room was quiet. I have to say that they have the WORST customer service ever. There were 7 - 8 tour busses there every evening and I know that most of them had continental breakfasts each day. They would only have 1 person working in this area to collect tickets, refresh food, etc. They constantly ran out of food and the staff, while not "rude", were less than accommodating.

Almost everyone in our group had problems with their electronic keys not working and had to get replacements. A friend found bedbugs - we did not.

When we returned from our first day trip, I stuck the key in the door - and thee door swung open. The maid hadn't closed the door properly.

The pool was cold.

I definitely would not go to this place again.

Room Tip: The only tip I have is STAY AWAY
See more room tips
  • Stayed October 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Retta61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review, October 22, 2013
Thank you for sharing your feedback. I’m sorry to hear you didn’t enjoy your stay with us. It is our goal to provide a great experience for guests and surpass their expectations. Your suggestions and concerns have been noted and I’ll be sure to address them during our next staff meeting.
Respectfully,
Rick Skinner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Royal Plaza Hotel & Trade Center

Property: BEST WESTERN Royal Plaza Hotel & Trade Center
Address: 181 Boston Post Road West, Marlborough, MA 01752
Phone Number:
Location: United States > Massachusetts > Marlborough
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Marlborough
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Royal Plaza Hotel & Trade Center 3*
Number of rooms: 431
Reservation Options:
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Also Known As:
Best Western Royal Plaza Hotel And Trade Center
Best Western Royal Plaza Hotel & Trade Marlborough
Marlborough Best Western
Best Western Marlborough

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