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“Better than average”

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Best Western Royal Plaza Hotel & Trade Center
Ranked #4 of 12 Hotels in Marlborough
Reviewed September 20, 2013

This hotel is actually better than Best Western in Hagerstown, MD, the one we stayed a week before. It's bigger, nicer and cleaner. The fitness center is great, so is the pool. The fitness center has a good cool air running, unlike some of the fitness centers I went to during my trips. So hope they maintain the temperature the same at all time. My husband and I enjoyed our lunch and dinner at the restaurant, All Star Sports Bar & Grill. They served one of the best lobster roll and other seafood and fish dishes were delicious as well. If you can't find a place to eat around this neighborhood, just settle with this restaurant and you'll be fine. Free breakfast here is one of the best. Waiters/waitresses are all very good. The only thing I'd point out here is the waiting time to get the food. The wait was too long either with the crowd or without the crowd, lunch or dinner. The room is clean and a/c running well. If my husband decides to go back and do business here, we'll be staying at this hotel again. You'll enjoy your stay here *:)

  • Stayed: September 2013, traveled on business
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Thank NoraFrydman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this reviewResponded October 8, 2013

Thank you for sharing your experience and recommendations. Our fitness center is always kept at the perfect temperature because nobody wants to exercise in a sauna. Making every aspect of your stay as comfortable as possible is our top priority. We’re glad you enjoyed it and hope you’ll come again soon!
Best wishes,
Rick Skinner
General Manager

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665 - 671 of 825 reviews

Reviewed September 15, 2013

The hotel is equipped for these types of events, and everything went very well, from setup to take down.
The room was comfortable, certainly adequate for our stay. It has a nice bar and there is a restaurant in the hotel as well as many food options right along Boston Post Road.

Stayed: September 2013, traveled on business
Thank Esoterica10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this reviewResponded September 27, 2013

Thank you for having your event with us! We go the extra mile to make sure everything runs smoothly and that it’s a memorable experience for our guests. Whatever the occasion, we look forward to having you again.
See you soon,
Rick Skinner
General Manager

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Reviewed September 10, 2013

Very large hotel, showing its age. Low rates for the area, especially Internet rate. Got King bed room with breakfast for about $94 plus tax. Convenient to I495 and even Boston. Not always clean, but staff friendly and helpful. Breakfast very average.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Best Western
Thank Serge N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this reviewResponded September 27, 2013

I’m glad you took advantage of our online rates. We feel that our age makes our hotel unique and gives it character. Upgrades are made as needed, but that classic feel will always be something we hold dear. We’re glad you enjoyed your stay and look forward to your return!
Sincerely,
Rick Skinner
General Manager

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Reviewed September 9, 2013

Aug 18, 2013

After we arrived at hotel, I took shower and watched TV on my bed about 2hours.. My foot was itchy.. I checked my foot... And I saw bugs in my bed!!!!!! So I turned on all light in the room checked the bed!!!! Over 20 bedbugs were there and my friend's bed also had bed bugs... We were freaked out at 2am... No sleep.. I killed some of them to take pictures and make videos... Some of it sucked my blood already...

I called the guide and hotel guys.. Complained it and they said hotel manager was not there at that moment.. So they can't do anything except change room.. Me and my friends had to throw away all the clothes which we wore at that room... And we wanted to throw away all our stuff which stayed at that room because we didn't want to bring bedbugs our home...
So we had to throw away and buy new all our clothes and begs..

We had to throw away all our clothes and begs..
We lost $1K worth clothes and bags.. but still we couldn't get any compensation.
Even couldn't hear they say sorry.. I just got email from them, and they are pretending nothing happened and I'm telling a lie..

  • Stayed: August 2013, traveled with friends
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7  Thank San K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2013

We just had our 49th year Bay State Coin Show at the Best Western, Marlborough....just like the last show in Nov 2012 the service was beyond all expectations...we occupied almost every square foot of the Hotel...plenty of opportunity for something to mishap..BUT everything ran PERFECT with the 4 STAR service....they really care about getting it right....will be back in March next year celebrating our 50th Year Anniversary of our coin show !!!....And breakfast buffet was spectacular with fresh fruit....eggs benedict etc

Room Tip: You can't go wrong here....best price...great food...good location...shuttle available for Logan...
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  • Stayed: September 2013, traveled on business
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Thank edwarda638
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this reviewResponded September 27, 2013

You’re right, we really do care! We’re glad your Coin Show went so well. We work extra hard to wow our guests at these events. It was our pleasure to help and look forward to having you next year!
Sincerely,
Rick Skinner
General Manager

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Reviewed September 6, 2013

We booked this place just for one night with an offer. We reached only around 10pm and checked out by 8am. We did not find any flaw with the room. It was very clean, and the TV worked well too. The coffee machine was clean and worked well.It looked like a very decent place to stay. Loved the overall experience of staying there.

  • Stayed: July 2013, traveled as a couple
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Thank Varshnya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this reviewResponded September 27, 2013

We’re glad you had such a great experience! It’s the little things that add up to an enjoyable overall stay. We look forward to your next visit.
Sincerely,
Rick Skinner
General Manager

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Reviewed September 3, 2013

This hotel was terrible!

1. Our first room's door was ajar when we got to the room and were able to just push open the door. We immediately noticed that the toilet was continuously running....and would not flush.

2. Room number 2 had a do not disturb sign on the door knob. We knocked and no one answered. We could not believe that the front desk would give us a room that belonged to someone else so we swiped the card key and opened the door. Boy, were we wrong! The tv was on and we immediately shut the door thinking that someone was perhaps in the bed (a bed that we could see from the door was not made.)

3. Room number 3 also had a do not disturb sign on the door knob as well. This time we weren't going to chance it.

Needless to say, room 4 didn't have the same problems as with the previous three but still left a lot to be desired. The mattress was terrible and the sheets were aged and worn. I saw a dark spot through the sheet and pulled the sheet from the mattress and found a "UFO" (unidentified foreign object). The tub was also worn and had cracks in it.

It was just plain gross.

Room Tip: Choose a different hotel and be sure to read reviews prior to choosing.
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  • Stayed: September 2013, traveled with friends
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2  Thank PrincessOnTheGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this reviewResponded September 27, 2013

We are sorry to hear about your experience with your room. We will take you feedback into consideration as we seek new ways to improve our hotel.
Thank You,
Rick Skinner
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Royal Plaza Hotel & Trade Center

Address: 181 Boston Post Rd W, Marlborough, MA 01752-1840
Phone Number:
Location: United States > Massachusetts > Marlborough
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Marlborough
Price Range: $109 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Royal Plaza Hotel & Trade Center 3*
Number of rooms: 431
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Also Known As:
Best Western Royal Plaza Hotel And Trade Center
Best Western Royal Plaza Hotel & Trade Marlborough
Marlborough Best Western
Best Western Marlborough

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