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Best Western Royal Plaza Hotel & Trade Center
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Reviews (846)
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All reviewstrade showthe wait staffrestaurant staffbreakfast buffetfront desk staffnew englandbed was very comfortablegreat experiencebusiness tripconferencejeffwebbbweventfacilitybostonmass
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Reviewed November 12, 2012

I was here at a convention, and they have attempted to make some upgrades to the place since I last stayed there to their credit, but truly fall short. This time there was a refrigerator and a microwave in my room, which had to be brought into my room upon my request, which I was told by other guests they were running out of.
I was first given a room for handicapped people near the elevator which I had to fight to change and it took them 5 hours to do that.
I would have enjoyed the use of having a safe in my room, protecting my valuables, which this DID NOT.
The hallways and elevators are not air-conditioned, and the elevators were broken down more often than not, 2 out of 4 were down, making the stairs the viable option from the upper floors.
The breakfast buffet is barely adequate, Sterno tureen soggy bacon and eggs, at top dollar prices, and at the bar for dinner and lunch, ran out of food items from the menu, and I believe to be unreasonably over-priced.
The staff is very friendly and accommodating. All in all, I wouldn't recommend staying there, although not a luxury hotel, for my purposes, it suited what I needed to do just barely.

Room Tip: Stay nearby instead at a newer and better place.
  • Stayed: August 2012, traveled on business
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Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this reviewResponded November 19, 2012

Dear Guest,
Thanks for staying with us and we appreciate your feedback. I’m glad to hear that you found the staff very friendly and accommodating as that is one of our highest priorities. We’re glad you noticed some of our upgrades since your last stay. We are a large property and are still making some upgrades in other areas of the hotel. We apologize for any inconveniences you may have experienced while at our hotel. I’ve included your feedback to our staff meeting notes so that we can know how to better serve you in the future. We hope you will stay with us again.
Sincerely,
Rick Skinner
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2012

Found this late on a Saturday night while traveling. Room was adequate, clean and good bedding package. Would stay here again. Lots of activity in the surrounding mall area of the hotel. Breakfast was standard.

  • Stayed: August 2012, traveled on business
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Thank mas4467
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this reviewResponded November 19, 2012

Thanks for choosing to stay with us and for leaving us a great review! We appreciate your business and hope you will stay with us again the next time you’re in the area.
Sincerely,
Rick Skinner
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 9, 2012

Stayed here for a week, had a great stay.

The service was great! Fast and Friendly. We had a mini fridge and microwave brought up within 5 minutes of asking for it. If you miss housekeeping they leave notes for instructions if you need something.

Value is good, we booked online, so we got a 100+ dollar room for 65.

Sleep quality is good, bed was comfy, and it was actually quite!

Cleanliness was good.

The location is wonderful, infront of the hotel itself is a hannaford, dollar tree, sallys beauty, subway, boston market, bank of america, radio shack. and much much more. plus the highway is within half a mile.

The rooms were spacious enough. long hallway, queen bed, bureau, desk with chair.
Bathroom was large enough for three people to comfortably be in.

The heated pool is very nice, as well as the fitness center, and arcade!

Resturant inside is has good food. although the cheesecake was good had a weird taste like it was stored with something made with garlic?

There was a function going on downstairs almost everynight we stayed here.
Poker, senior citizen event, baby shower, something, which was nice. and you couldnt tell when you were in your room cause it was so quite.

Definitely will stay here in the future.

** Breakfast, you do have to pay for, and if booking it online, make sure you have it included for sure before booking. out reservation was for breakfast but once we got there they said it wasnt cause you cant get if unless specified online.

  • Stayed: November 2012, traveled on business
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Thank Acholtes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this reviewResponded November 19, 2012

Dear Guest,
Thanks so much for staying with us and letting us know about your experience here. We are very glad to hear you had such an excellent stay. Customer satisfaction is one of our top priorities so we’re glad you had good interactions with our staff, as well as enjoying our many amenities and level of service. We look forward to hosting you again soon and appreciate your review of our hotel. Thanks for staying with us!
Sincerely,
Rick Skinner
General Manager

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Reviewed November 6, 2012

I stayed here at the beginning of October 2012 as part of a coach tour of New England in the Fall. In Scotland we call these coach party hotels. The hotel was adequate for a very short stay but was very busy because of all the conventions taking place. This mean that breakfast was very busy and sometimes involved queuing for a table and replenishment of empty trays took a long time meaning you never actually got what you wanted. The staff appeared to be working hard but there was never enough of them around to ask for assistance.

All in all I would only every use this hotel as a stop-over but 3 nights was too long. Slightly jaded and in need of refurbishment.

Room Tip: Ony use this hotel for a very short stay.l
  • Stayed: October 2012, traveled with friends
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Thank highlandlass7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this reviewResponded November 19, 2012

Thanks for staying with us during your recent New England tour! We appreciate your feedback from your stay and hope there will be another time for you to visit us so you can see the further improvements we continue to make to our hotel. We are a very large hotel but are upgrading parts of it continually. Thanks again!
Rick Skinner
General Manager

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Reviewed November 4, 2012

Stayed in this hotel for 4 nights with The Travel Group 17/20th October Approx 36 people.Rooms good,breakfast ok.Service good during the day. however on Sat/Sun night about 4 am the fire alarm went off,a very weak noise coming from the corrider.We went down the stairs to the car park as per written instructions in our room to be faced with 2 fire engines and approx 50/60 people,the rest of the guests [hotel was full] still in their rooms!! The lifts were left working {should be isolated],and no role call taken as is normal procedure in this situation.Indeed no staff were seen by any of our party.Firemen then gave the all clear after 30 mins,still no staff around.The next morning [3 hours later] no explanation was forthcoming,we have contacted the hotel by e-mail twice since arriving back but to date no reply.WHY??

Room Tip: Ask for either wing as the middle overlooks air con units [very noisy ones at that]
  • Stayed: October 2012, traveled as a couple
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Thank alan h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this reviewResponded November 19, 2012

Dear Guest,
We apologize for any inconvenience the fire alarm may have caused during your stay. I wanted to write to assure you that our staff is fully prepared for these scenarios and that we were helping assist as many guests as possible. With a very large hotel, it’s quite possible you didn’t happen to see some of our employees but we were using everyone on hand to assist in the event. It sounds like you enjoyed your stay otherwise. Again, we are sorry the fire alarm went off but appreciate your patience as we followed strict code in assisting all our guests.
Thank you,
Rick Skinner
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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