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Reviewed October 24, 2011

We stayed four nights at this HUGE hotel
Although on the fourth floor the HOTEL'S airconditioning was unbearably noisy
We got ourselves moved three times before a suitable room was found - the reception staff did not understand the layout of the hotel and just kept moving us on the same corridor
You need to be on the odd numbered rooms - as I remember
Once a quite room was found it was good, we even had a view from our window
The vending machines in the corridord made them VERY hot - this was OCTOBER note!
Waiting for the lift in thse corridors was almost ubearable becaus eof the heat and dead air

We te "sport bar"restaurant twice and thefood was good but a quiiter restaurant area would have made our eating experience better
Ver badly designed hoel but the staff were as helpful as there traing allowed

Room Tip: Get a room away from the hotel's VERY, VERY noisy airconditioning units I think these were the Odd numbered room
  • Stayed: October 2011, traveled as a couple
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1  Thank sparkfishes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this reviewResponded November 23, 2011

Dear Guest,

Thanks for your review. We are glad our staff was accommodating in finding you a suitable replacement room and were helpful. We are always making improvements to our hotel layout and features but want to ensure our staff is helpful and friendly which you said you experienced. We have noted your feedback and appreciate you staying with us. If anything was not resolved from your stay please let us know at jkerrigan@rplazahotels.com.

Sincerely,
Rick Skinner
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2011

We also went as part of a tour and several of our party had problems with their rooms. Our room, altho on the fourth floor, was above the kitchen ventilation system and there was a constant drone from it, luckily as it was constant we got used to it. The room was clean and tidy, beds comfortable and were well serviced. I echo the comments about the elevators, with four available you would have thought it would be easy to get one, but there was always a queue. Also on our floor there was an ice machine that could heat a continent on its own, made the corridor an insufferable place to stand for too long (i.e. when waiting for an elevator). Breakfast was also a scrum, with not enough seating for the size of the hotel, too few staff and too cramped servery, leading to long queues just for toast. However the food was hot and plentiful. Ate in the bar restaurant, where the food was excellent and staff very friendly

Room Tip: Do not get one over looking the kitchens!
  • Stayed: October 2011, traveled with friends
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1  Thank plancky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this reviewResponded November 23, 2011

Dear Guest,

Thanks for telling us about your stay. We’re glad you found our breakfast hot and plentiful, that our staff was friendly and our rooms clean and comfortable. We strive for the service you receive to be the best. It sounds like you experienced that, which makes us happy and hopefully made for a great stay. We will take your feedback about staffing the breakfast area to our team. We’re always making improvements to our hotel so we appreciate your review. We hope you will come back to experience the excellent food and staff again!

Thanks,
Rick Skinner
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 12, 2011

I have just returned from a Travelsphere tour of Boston, New York & Washington that was mentioned in a previous review.
Having read that review I was deeply concerned about the flea pit that we might be going to and my husband and I decided we would be able to 'grin and bear it' for 2 nights....

What utter nonsense. What do people expect? If you want Marriott, Sheraton, Waldorf Astoria standards then go there.
This hotel is absolutely FINE - it is clean and tidy, the carpets and furnishings are fine, the rooms are spacious, there is a large bathroom with adequate towels and toiletries. The beds are comfortable and the bedding is clean and there are plenty of pillows.
In fact I would say the furnishings were excellent and well co-ordinated. They didn't look old, worn or tired to me. Quite the reverse in fact.

What more exactly do you want for Travelsphere prices? (and they are not cheap, they are brilliant value for money)
We had a complimentary breakfast both mornings and it was fine - lots of choice and hot food was exactly that - hot.

I have 3 small gripes about the hotel.

1. It is a long way out of Boston - about 30 miles.
2. Someone needs to properly program the lifts so that they operate as a unit and don't fly around all over the place. Even when operated from inside they will go up and not down etc if they choose.
3. Sort out the breakfast queue. It is demeaning to have to queue out into reception for food. More tables, extend the area, employ more staff. It's not rocket science.

Other than those 3 gripes I would recommend this hotel without any concerns at all - I do wonder what motivates some people to write what they do, and what their own homes are like.

We ate out in Boston at night so can't comment on the hotel's evening dinner but it certainly wasn't a problem for those of our party who walked across to the shopping outlet a couple of hundred yards away.

Many of our party had read that review and it was a matter for discussion that it simply isn't true.

  • Stayed: October 2011, traveled with friends
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1  Thank EPD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this reviewResponded October 17, 2011

Dear NEScenicTraveler,

We greatly appreciate your review of your recent stay with us! It makes us very happy to hear your praise for our hotel and its amenities/staff. We also appreciate your feedback regarding areas of improvement as we are always striving to improve our guests’ experience. I will take this feedback to our staff. We hope that you will stay with us again on your next trip out here, and thanks again for telling us about your wonderful stay!

Sincerely,
Rick Skinner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2011

We has been an excellent stay, the hotel installations and staff are the best.
Jeff Kerrigan or christina, we are Mexicans on Saturday October 8 2011.
Could you please contact on my mail?
Muchisimas gracias
(bem@hycelco.com, romelix1@gmail.com).

Room Tip: check the transportation at time
  • Stayed: October 2011, traveled on business
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Thank Romelix1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this reviewResponded October 17, 2011

We are glad to hear you had an excellent stay! I will be contacting you via email. Thanks for staying with us and we hope to have you again soon.

Thanks,

Rick Skinner
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 5, 2011

My wife and I stayed here for two nights two weeks ago 6/7th September, 2011 during our tour. Here is our opinion and findings as we experienced them.Overall my wife and I did enjoy the stay as we had no problems with our room or hotel and staff itself. The room was very spacious, two Kingsize beds, clean and tidy room with clean towels daily and sheets, etc.......no cleaning or service problems ( though we didn't look under the beds as we know some people do) and we left a tip for the cleaner. The room was very quiet and we had a goodnights sleep during both nights.
We had a full hot breakfast in the breakfast restaurant one morning which wasn't cheap but was what we expected to pay; the food was good, fresh, lots of choice, hot and plentiful, buffet style. The service was good too....no complaints at all. We didn't use the evening Bar/Food area so unable to comment about it.
There were alternative very limited options to eating out in the local area but it was all fast food venues American style as the hotel was located adjacent to what was basically a retail park with a few shops and eating places like McDonalds, Wendys, chinese,etc. As we said previously, we did enjoy the stay and the staff we helpful and polite but we can see that the hotel had seen better days and was in need of a little refurbishment with the decor, fittings and carpet as it was beginning to look a little tired. The location of the hotel with respect to Boston was not convenient as it was quite a distance (approx. 35 miles) from Boston itself.. This venue is more for people on business or just travelling through......not for tourist. I wouldn't stay here by choice but we were comfortable there as part of the itinery.
Oh! I nearly forgot, on arrival the hotel did provide,as a welcome, complementary cookies and soft drink refreshment in the lobby after we all had checked in...... a nice touch we thought.

Mick and Glen Shaw
Newark, UK

Room Tip: Rooms at the rear of the hotel are very quiet.
  • Stayed: September 2011, traveled as a couple
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Thank Mick54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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