We were traveling from NYC to Marblehead for a family event and the Inn was blocked out by the family hosts four months in advance. We promptly booked a specific room. After a while, we called the Innkeeper Diane to ask for our confirmation as we did not receive as she had promised. It was a good thing I called as she had the wrong date entered. We did re-confirm and we still had the specific room we requested. We called a third time one week ahead of time to be certain our room was confirmed.
This time, Diane said in a casual manner, "Oh yeah, I moved you to another room." When we questioned why, as the Inn was blocked out by the hosts months in advance for family members and we had specifically asked for a particular room, she replied, "Oh, you won't be disappointed. You'll like this room too." Even though the room was inferior to what we had requested and was the same price as the original room, when we insisted we wanted the room we had booked months prior, she became angry and abusive and cancelled our reservation.
We have been traveling at B&Bs for many years, and have NEVER encountered such unprofessional behaviour. We do understand that sometimes at B&Bs travel requests may not be honored, but when the entire Inn was blocked out months in advance for family only, we found that giving a room away to an outside guest is unacceptable. There are plenty of other Inns that are just as nice if not nicer in Marblehead and we recommend you avoide this Inn!
- Official Description (provided by the hotel):
- Urban design meets nautical flair with the backdrop of stunning Victorian architecture. We have been busy updating and upgrading our seven rooms and five suites with private baths. All 12 have been newly decorated. All are cozy, stylish, and each has its own personality. We pride ourselves on the amenities at the Marblehead Inn, and below is a list of the perks we think are noteworthy: •Le Naturel Earth Friendly Soaps & Shampoo •iHome ipod/ipad docking stations in the rooms •Sony flat screen TV's w/ cable/HBO •Free Wifi in rooms and all public areas •Private updated bathrooms •Complimentary afternoon wine or tea •Wet Bars in the suites. New for 2016 our newly remodeled front desk and lobby areas. ... more less
- Reservation Options:
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- Also Known As:
- Marblehead Hotel Marblehead