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Reviewed August 5, 2014 via mobile

Many of us have become accustomed to careless, indifferent or even hostile customer service as we interact with the person behind the counter. Especially when the venue caters to people who are not necessarily well-heeled VIPs. Especially when the location is just a short train ride from Boston, surely one of the world's Rudeness & Hostility capitals.

I was pleasantly surprised by the staff at the Mansfield Holiday Inn when I attended the Massachusetts Genealogical Council Seminar there in July 2014. The kind of warmth and welcome that I experienced, from.the van driver who met me at the train station, to the wait staff in the Inn's restaurant, the check-in desk - is hard to fake, and I was simultaneously impressed and put at ease.

Hats off to the staff!

The facility is also attractive, with waterfalls in the atrium.

Stayed: July 2014, traveled on business
Thank Yogainthegarden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jules L, General Manager at Holiday Inn Mansfield-Foxboro Area, responded to this reviewResponded August 8, 2014

Thank you for taking the time to write a review of your satisfactory recent stay at the award winning Holiday Inn Mansfield. I am thrilled you enjoyed your stay with us. Your opinion of our hotel is shared by the vast majority of guests.

The staff and I look forward to being your host whenever travel brings yo back to the Mansfield area.

Yours In Hospitality & Pride,

Jules N. LaVoie, CHA
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 3, 2014

We recently attended a New England Revolution Soccer game at Gillette and didn't want to drive two hours home late at night.So we stayed here. Only a 10 minute drive from the stadium, it was perfect! The staff was more than accommodating and very friendly. The rooms were fine, beds very comfortable. Pike's Place offers beers and burgers, etc and the breakfast cafe (not included in our rate) was very comfortable with good food and service. Great complimentary coffee in the lobby 24-7. This was a standard Holiday Inn Experience. Just right and not too expensive for our plans. Would be a great stopover after a PATS game, too!

Room Tip: Ask for balcony overlooking pool - unless the energetic sound of people having fun bothers you.
  • Stayed: August 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Thank josephkhillnh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jules L, General Manager at Holiday Inn Mansfield-Foxboro Area, responded to this reviewResponded August 4, 2014

Thank you for taking the time to write of your satisfactory stay at the award winning Holiday Inn Mansfield. I am thrilled to learn you immensely enjoyed your stay with us. Your comments mirror the vast majority of guests who enjoy our unique New England hospitality.

The staff and I look forward to being your host whenever events bring you back to the Mnasfi8eld area.

Yours In Hospitality & Pride,

Jules N. LaVoie, CHA
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2014

Your bartender George in Pikes Peak is the best bartender! He is very nice and does a great job. He talks to all of the customers and helps them in every way he can. I love to go into Pikes Peak and see him there!

  • Stayed: July 2014, traveled with family
    • Service
Thank Blue567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jules L, General Manager at Holiday Inn Mansfield-Foxboro Area, responded to this reviewResponded July 30, 2014

Thank you for taking the time to write a review on your recent dining experience in Pike's Peak restaurant located in the award winning Holiday Inn Mansfield. I am thrilled you found the bartender George Nahas to be pleasant and courteous. He is a tremendous asset to our valued team.

The staff and I look forward to seeing you often while dining in Pike's Peak or Clear Water Cafe.

Yours In Hospitality & Pride,

Jules N. LaVoie, CHA
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2014

I travel with rock bands and we stay here when we play Great Woods Amphitheater ( or whatever they call it this week) so everything is sorted before we arrive. We know the rooms are mediocre, but it is close. Today, they lost the contract? Gave us the old story---check out is 11 check in is 3 when we knew good and well the opening act checked out( 12 rooms vacated) at 8:30 this morning. Finally in a room by noon (which wasn't just cleaned this morning, I am a veteran at this) I just hate when they lie like that.....

  • Stayed: July 2014, traveled on business
    • Location
    • Cleanliness
    • Service
1  Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jules L, General Manager at Holiday Inn Mansfield-Foxboro Area, responded to this reviewResponded August 4, 2014

Thank you for taking the time to write a review of your recent stay experience at the award wining Holiday Inn Mansfield. Unfortunately, on sell out days, we have to enforce a 3 PM check in to ensure our guest rooms are cleaned and inspected by our Executive Housekeeper.

The staff and I look forward to being your host whenever entertainment brings you back to the Mansfield area.

Yours In Hospitality & Pride,

Jules N. LaVoie, CHA
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2014

Stayed here with friends last weekend for the Buffet concert. After a long day and night when I crawled into that bed it felt like heaven. Best of all I was pain free all the next day (which never happens) even after a 4 hour drive in the back seat. Worth it for the beds alone. Friendly staff and my friends said the breakfast buffet was great. The only other place I have stayed where I thought the beds were exceedingly comfortable is the Hampton Inn and I don't stay there often because it is too expensive.

Room Tip: Inside overlooks the atrium and restaurant and has a Little balcony with chairs. Outside rooms apparently are smoking rooms.
  • Stayed: July 2014, traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank webby53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jules L, General Manager at Holiday Inn Mansfield-Foxboro Area, responded to this reviewResponded July 28, 2014

Thank you for taking the time to write a review of your recent stay at the award winning Holiday Inn Mansfield. I am pleased you found our beds to be comfortable and our breakfast buffet offerings to be plentiful and excellently prepared.

The Holiday Inn Mansfield is known locally as the premier full service convention hotel in the greater area. Our guests, event planners and restaurant patrons have become loyal to this power branded hotel in the south suburbs of Boston.

The staff and I look forward to being your host whenever travel brings you back to our area.

Yours In Hospitality & Pride,

Jules N. LaVoie ,CHA
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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