Many of us have become accustomed to careless, indifferent or even hostile customer service as we interact with the person behind the counter. Especially when the venue caters to people who are not necessarily well-heeled VIPs. Especially when the location is just a short train ride from Boston, surely one of the world's Rudeness & Hostility capitals.
I was pleasantly surprised by the staff at the Mansfield Holiday Inn when I attended the Massachusetts Genealogical Council Seminar there in July 2014. The kind of warmth and welcome that I experienced, from.the van driver who met me at the train station, to the wait staff in the Inn's restaurant, the check-in desk - is hard to fake, and I was simultaneously impressed and put at ease.
Hats off to the staff!
The facility is also attractive, with waterfalls in the atrium.
- Free Wifi
- Free Parking