We booked this hotel because of it's proximity to Foxboro Stadium. When I called the 800 number to make our reservation I was told that they only had a smoking room available. The gentleman was very helpful and suggested I reserve the room at the flexible rate and then call the hotel directly to see if they could put us in a non-smoking room. I took his advice and spoke to Brad at the front desk who couldn't wait to get me off the phone from the moment I said hello. I asked about switching to a non-smoking room and he said "if the person at the 800 number told you that that's all we have then that's all we have". I asked if he wouldn't mind checking...he did and there was nothing else available. Brad then rushed me off the phone while I was in mid-question. I then cancelled the reservation and booked at another nearby hotel. I travel frequently for business and know the importance of quality customer service and first impressions. Perhaps Brad was just having a bad day but I cannot justify spending $300+ a night to be treated with indifference.
- Official Description (provided by the hotel):
- Voted "Business of the Year" by the Tri-Town Chamber. Holiday Inn Mansfield-Foxboro is a newly decorated hotel with guest experience a top priority. Centrally located between Providence and Boston, we are the ideal hotel for business and leisure travelers. Whether visiting nearby destinations such as Boston, Cape Cod or Plymouth, visiting Wrentham Village Premium Outlets or taking in a concert at the Comcast Center, the Holiday Inn Mansfield-Foxboro hotel is sure to exceed your expectations. We are the closest full service Holiday Inn hotel to Patriot Place at Gillette Stadium, home of the New England Patriots and the NE Revolution. Our extended stay Foxboro area hotel features 202 newly renovated rooms and suites, 19 rooms of meeting space, a grand ballroom, a beautiful atrium courtyard, 2 restaurants, Wi-Fi, Jacuzzi, sauna, indoor pool, and complimentary shuttle service within a 2 mile radius as well as an 8,000 sq. ft. fitness center with aerobics classes. Central to Boston's Logan Airport and TF Green Airport. ... more less
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- Also Known As:
- Holiday Inn Mansfield Foxboro Hotel Mansfield
- Mansfield Holiday Inn