We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice food & good service”

Europa Black Rock Bar & Grille
Ranked #2 of 47 Restaurants in Ludlow
Certificate of Excellence
Price range: $30 - $30
Cuisines: Portuguese
More restaurant details
Restaurant details
Dining options: Reservations
Dining style: Casual Dining
Cross street: Lyons
Description: Specializing in European cuisine and the ultimate interactive dining experience, we present your meal cooking on our volcanic rocks at your table. You can then enjoy a meal freshly prepared and cooked to your personal taste. Our casual restaurant has a nice bar area, offering refreshing and homemade white and red sangria. We also provide full service catering in our space or at a place of your choosing. We have a banquet space for up to 125 people for any type of party.
Ludlow, Massachusetts
Level Contributor
158 reviews
108 restaurant reviews
common_n_restaurant_reviews_1bd8 71 helpful votes
“Nice food & good service”
Reviewed August 17, 2014

We enjoyed this location on a recent childless night (very rare for us). The service was good, the drinks good, and the food very good. The menu offers traditional American Fare and several Portuguese dishes. We went with two Portuguese dishes and we were very pleased with the food and portions. We very much enjoyed our visit and will return again when life allows it.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank wecraven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

88 reviews from our community

Visitor rating
    36
    29
    9
    8
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Springfield, Massachusetts, United States
Level Contributor
45 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
“Excellent Food and Value”
Reviewed July 22, 2014 via mobile

Best Portuguese restaurant in Western Mass, hands down!
Bife a Casa and the Rack of Lamb are extremely delicious...A definite MUST!

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Pedro R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Level Contributor
16 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Very Dissapointed”
Reviewed July 22, 2014

Europa in South Hadley was one of my favorite restaurants before it closed years ago. When it re-opened on New Ludlow Rd we were also fond of their new atmosphere and great breakfast and lunch. I was so excited to finally go to the new opening in Ludlow but regretfully was extremely dissapointed.

The most important aspect of the restaurant, the food, was horrific. For appetizers we had calamari and blue point oysters. The calamari came with what looked like a petri dish of marinari sauce and was hardly enough for 1 person. Understandably oysters don't have the best overall appearance but these looked like they were chewed up and spit back into the shells. The soup and salad were ok, the soup was very very salty and the lettuce was a little brown. For the main course, we had 4 people dining and 2 received their dinners 15 minutes - no exaggeration - before the other 2. Not one person apologized for the wait or even acknowledged that they came out so far apart. The first 2 dinners to come out - steaks cooked in the kitchen - were freezing. Nothing on the plate was warm and the potatoes were like card board. The 2 remaining dishes - steaks on the black rock - were very good but the sides were also cold. This was nothing like their business in South Hadley.

The service was extremely poor and just seemed to be very disorganized and unprofessional. There were a few occasions when the hostesses would come to the table and start removing items before we were done as in a hurry to get us out - even though there was barely anyone there on a Friday night at 730pm.

The restaurant was absolutely freezing and the waitress advised they were unable to turn the fans or air down because of the smoke from the rocks. Every person in the restaurant was rubbing their arms and shivering, but unfortunately they weren't able to do anything.

It is difficult to write such poor feedback about Europa but it was so extremely dissapointing. We will not return to this restaurant. I hope they turn it around.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
6 Thank CouplesTraveler91012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agawam
Level Contributor
8 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Excellent food and service.”
Reviewed May 28, 2014

Don't let the condition of the parking lot scare you away. The food and service here is exceptional. My personal favorite is the Bife a casa. It comes with choice of soup or salad, bread, a 12-14 oz. sirloin strip cooked to perfection with 2 fried eggs on top. Hot house potato chips and rice for 18.99. My wife prefers the bacalau ( cod fish). They usually have a different drink special every night. Check groupon because they usually have some kind of deal. They also have a hot rock option for steaks, where it cooks in front of you on your plate on a 650 degree rock.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank jimssheridan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springville, New York
Level Contributor
45 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
“Food was of good quality, good service”
Reviewed May 16, 2014

Food was of good quality, good service. The only negative I have for Europa was the breads. They were tasty but cold. This is not the only restaurant that does this. This restaurant is not cheap, cannot understand why breads weren't zapped in microwave to warm them.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank lulutubby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Europa Black Rock Bar & Grille also viewed

 

Been to Europa Black Rock Bar & Grille? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing