We've been coming to Max Burger quite a bit since they opened here in Longmeadow, and the burgers are outstanding. The 'Inside Out' burger is one of the best we've had, and the sides are always good and fresh. I've tried a few other kinds of burgers and they were all outstanding: crispy outside and juicy inside of the burger, (we get them well-done). Food is always served hot too.
Unfortunately the service in the bar area has been spotty, at best. We've never had issues with wait staff when sitting at a table, but when we go to the bar it seems like we get the first drink fast and then we're forgotten about. Again last night we asked for the check after waiting almost 10 minutes with empty glasses. We waited another 5-10 minutes while the bartender cleaned dishes, moved glasses around, etc. When she was ready to bring the check over, she came. I don't know if they pool their tips, (we were waited on by two separate bartenders throughout the meal), but neither seemed very motivated to serve us or anyone else at the bar after the first drink. Service must improve in the bar area here - Plan B Burger bar in downtown Springfield has MUCH better bar service, (although the burgers aren't quite as good). Unfortunately we don't go here as often as we want because of this.
One other negative that seems to be a trend at this restaurant - lots of kids in the bar area, even after 8pm. The area is pretty sectioned off, but families are often seated in the bar area when there are plenty of tables in the rest of the restaurant available. Restaurants should try to keep bar areas for adults only, (Max Burger isn't the only place that allows this).
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