My wife and I had dinner at the new Max Burger in Longmeadow, MA Friday, 9/28/12 after hearing some good reviews. In the end, we were disappointed. The service was good and we did not have to wait long for a table.
The atmosphere was average to good but it was very loud and difficult to carry on a conversation.
When we ordered our burgers "medium", our server told us that they tended to undercook the burgers and that medium would be with a lot of pink and red in the middle. He suggested if we just wanted some pink to order them "medium well", which we did.
Neither of our burgers had any pink. That would not have been so bad but in addition the outside of my burger was burned black leaving it with a burnt charcoal taste.
We will give it another try sometime but we were not impressed with out first visit.