My wife and I loved our stay at the Aloft Lexington. The rooms are ultra modern and en vogue. The clerks were extremely friendly and helpful. We thought there would be nothing negative at all. Then the bottoms to my sleepware disappeared. We figured that it had gotten thrown into the dirty towels by mistake. I informed the front desk. They told me they would inform housekeeping and let me know. No one called back. When I went to check out, I figured that someone would brief me as to what was taking place to find them. No one mentioned anything. The new desk clerk (standing beside the one going home) knew nothing of the "shorty pajama bottom incident" (and believe me, my wife and I had many chuckles over the "lost" item), but she took down my home phone number and told me I would definitely get a call from them after they had gotten in touch with housekeeping. There was no call waiting when we reached home, nor has there been one now. In my estimation, even though there is a safe, Aloft employees should take more importance when something becomes missing. After all, it didn't walk out the door on its own. Also, when they say they'll call back, that is exactly what they should do.
- Official Description (provided by the hotel):
- Aloft Lexington offers a modern and bold travel experience in a historic Boston suburb, surrounded by revolutionary battlegrounds & quaint New England towns and just 20 min from downtown Boston. ... more less
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- Also Known As:
- Aloft Lexington Hotel Lexington