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“Watch out for a $200 "smoking" fee”

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DoubleTree by Hilton Hotel Leominster
Ranked #1 of 3 Hotels in Leominster
Lunenburg, Massachusetts, United States
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Watch out for a $200 "smoking" fee”
Reviewed December 30, 2013

Hotel itself is OK, a little pricey for what it is. The worst thing is the $200 "smoking fee" they charged my card after I checked out. After considerable complaining, they did finally agree to reverse the charge. Maybe it was an honest mistake, but be aware...

Room Tip: All rooms are recently remodeled.
See more room tips
  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jim V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzanne F, General Manager at DoubleTree by Hilton Hotel Leominster, responded to this review, February 6, 2014
Jim,

Please accept our sincere apologies for the hassle and frustration this billing incident has caused you. We strive to prevent situations such as these and are glad to have effectively resolved it. If we may be of any additional assistance or if you would like to discuss your stay further, please do not hesitate to contact our offices directly.

Best regards,

Suzanne Farias

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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614 reviews from our community

Traveler rating
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    102
    48
    19
See reviews for
222
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Fort worth, United States
1 review
Reviewed December 27, 2013

This hotel offers excellent staff and great value for travelers, either working for the long-term or just visiting. No other decent hotels are anywhere around, and the staff is very accommodating. The hotel is clean and undergoing renovation right now. I suspect it will be completed within the next 3 months or so.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Wanda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arlington, va, United States
1 review
Reviewed December 25, 2013

the new DoubleTree Hilton is a former Sheraton hotel that is in the process of being remodeled. It is the best modern hotel in the Fitchburg/Leominster area. The only negative is the fitness room but that is currently (12/2013) being remodeled and hopefully will improve. They have a pool which is decent size for a hotel. If you are a runner then this is a very bad hotel to run outside from--the road construction which has been going on for over two years makes foot traffic a major danger to personal safety--runners: try the Wachusett Village Inn--old but quaint and nice running areas around it

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Edward G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Griswold, United States
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed December 24, 2013

Awesome hotel staff - rooms very comfortable - restaurant has good food, great beer on tap, and breakfast is really good. Great value for the money. Location is ideal. I will continue to come here when in the upper mid-Massachusetts area.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Franklin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White Plains, Ny
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 23, 2013

The hotel was very nice, clean, neat and everything worked well. The managers where never available when we people in our party did have an issue, and the hotel manager never returned calls or kept her word to look into something for us.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Perry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franklin, Massachusetts
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 19, 2013

Warm cookie was amazing, got a free room upgrade because on renovations, staff was awesome, took pictures of my wife and I in front of there beautiful Christmas tree, breakfast in the morning was great also, clean rooms and quiet.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Diana F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hopkinton, United States
1 review
Reviewed December 18, 2013

Hotel desk staff were courteous and loved the warm cookie at check in. However, we didn't have enough towels in our room upon check in and only one bottle of complimentary water, the clothes line in shower was broken so could not use to hang our wet suits. The bar closed early due to weather and so we could not enjoy a drink before bed. There was a mound of hair at the shampoo/conditioner area. Pillows too soft. Did enjoy the later than usual checkout time of noon. room size was good.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kelley W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Leominster

Property: DoubleTree by Hilton Hotel Leominster
Address: 99 Erdman Way, Leominster, MA 01453-1805 (Formerly Four Points by Sheraton Leominster)
Phone Number:
Location: United States > Massachusetts > Leominster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Leominster
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree by Hilton Hotel Leominster 3*
Number of rooms: 187
Official Description (provided by the hotel):
Conveniently located in the heart of north central Massachusetts, the DoubleTree by Hilton Hotel Leominster features 188 guest rooms and over 14,000 square feet of event space. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Hotels.com, Booking.com, Expedia, Orbitz, Priceline, Agoda, TripOnline SA, Cancelon, Travelocity, Hotwire, Cheap Tickets, getaroom.com and HotelQuickly so you can book your DoubleTree by Hilton Hotel Leominster reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Four Points By Sheraton Leominster Hotel Leominster
4 Points By Sheraton Leominster
Four Points Leominster
Sheraton Leominster
Leominster Sheraton
Leominster Four Points

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