What a 3 ½ hours of pure hell. When we arrived we were informed it would be a ½ hour wait, after talking with the very rude and uncaring hostess we were finally seated 1 hour later. At which time she said “I am surprised you waited around and did not leave. Please continue to patient with them the service is running slow.” At that point we should have left but we didn’t. We have been here in the past and the meals and service was good. It took another 25 minutes to see a waitress to place an order. For some reason our table was the only one in this certain room that had a waitress from another totally different area of the restaurant. It took another ½ hour to receive the salads for 4 people in our party and an additional 20 minutes for the 2 soups for our remaining people in our party. Then another 1 hour and 15 minutes, again speaking with the lovely hostess, we started to receive some of our meals. Two of us ordered their signature dish Chicken Piccata which was overcooked, tough and extremely dry. The Fettuccine Alfredo with lobster was awful as well. The lobster was overcooked and rubbery and the Alfredo dish had so much cheese it was uneatable. We never saw our waitress except the time she took our order, brought us our salads/soup and some of our meal items. But I must add patrons who were seated after our party was waited on immediately, meals in a timely manner and left before we even received our meals. Since we never saw our waitress again we had to once again have to speak to the hostess for our bill. We were told they are busy and the waitress will be with us shortly. Since we came in two cars 4 of us left and my husband arrived home 25 minutes after us. The establishment did not care about our experience and never even offered us a discount. Save your money and time and go elsewhere. Chef Ramsey this place needs your help. How about coming to Leominster to film Hell’s Kitchen.
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