Stayed at the Yankee Inn September 13th-16th 2010 with my wife and another couple. We had a Firespa Suite with four poster bed and jacuzzi tub. The bed was fine, very comfortable and king sized so we slept very well. The jacuzzi tub was nice, but we didn't use the water jets as they were very noisy, defeating the point of relaxing in the tub.
The rest of the room was disappointing, with dated and tired looking furniture. The fridge in the corner of the room had a creaky door and looked out of place. The microwave sat on top of it had a short cable that didn't reach to the extension cable on the floor next to the fridge, so had to be lifted off to use it. The coffee maker sitting on top of the microwave also had a short cable and had to be moved to the desk on the other side of the room.
The room our friends had was a standard double which was cramped. They had a smaller fridge also with a microwave on top, but due to lack of space the microwave was turned sideways. Overall impression was that electrical items were dumped in the rooms with little thought.
Other aspects of the hotel were much better, with a good breakfast included every morning and a nice indoor pool.
The staff were average, and we found them unsure of what they were doing. I paid using a prepaid credit card (visa cash passport) with no problems, but our friends wanted to pay by cash. This was treated as an unusual request, and the receptionist asked for a credit card for incidentals. They didn't have a credit card with them, only a debit card so were told (we think, it wasn't explained well) that $50 a day would be charged to the card and refunded at the end of the stay. To prevent further confusion I handed over my regular credit card for any additional charges and our friends asked to pay with cash on checkout. When they came to checkout the full amount had been charged to my credit card, so a refund had to be issued before they paid with cash. Not what we expected from staff dealing with customers every day.
Location wise the hotel is well situated to see the sights and towns of the Berkshire's, with the Prime outlets nearby at Lee for some shopping bargains. There are reasonable restaurants within walking distance of the hotel, and better ones a short drive away. The restaurant in the hotel is seasonal and wasn't open during our stay.
Having stayed at two excellent hotels immediately before the Yankee Inn we felt it was average, let down by seemingly inexperienced staff and lack of thought in the rooms.
- Official Description (provided by the hotel):
- Yankee Inn is a landmark hotel in the beautifully serene Berkshire Hills of Lenox, MA. The Yankee Inn is cozy and private enough for a romantic getaway, but also accommodating and accessible enough for a family vacation. Our staff works above and beyond to cater to your needs and provide the exact experience you want. The Main Building houses our lobby, cocktail lounge, indoor pool and guest rooms, which included original and newly built hotel rooms. Our South Building maintains the motel style of the original motor lodge, housing smaller and more economical rooms. We provide a complimentary breakfast every morning, leaving you more time to spend skiing or sightseeing. You can also book an in-room massage for ultimate relaxation. Whatever your vacation desires are, we can help you plan the perfect stay. Yankee Inn is your next vacation destination. Book a room with us today and let's get started planning your perfect getaway! ... more less
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- Also Known As:
- Yankee Hotel Lenox