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“Not quite there” 3 of 5 bubbles
Review of Cranwell Spa & Golf Resort

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Cranwell Spa & Golf Resort
Ranked #6 of 14 Hotels in Lenox
Certificate of Excellence
GreenLeadersSilver level
Rye Brook, New York
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Not quite there”
3 of 5 bubbles Reviewed May 30, 2010

Stayed at Cranwell as birthday present from my girlfriend. Although nice, seemed to miss a few things around the edges. Room was nice and large, but nothing special. Golf course the same, nice but a little rough around the edges. Spa was great, but pretty booked full due to weddings (which seem to happen alot). Breafast was good, but dinner was overpriced and not that great and the room looked like it was out of the 50's and catered to an older crowd.

All in all an ok place, but not worth the money we paid.

  • Stayed May 2010, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mark2121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CranwellMktg, Marketing Manager at Cranwell Spa & Golf Resort, responded to this review, June 4, 2010
We are sorry we did not meet your expectations and greatly appreciate your feedback. We are continuously updating the furnishings in our guest accommodations, as well as making golf course enhancements to improve our guest experience. In fact, we completed an extensive refurbishment of our guest rooms on May 25th of this year. We're pleased to know that you enjoyed your experience at the Spa at Cranwell. It is quite popular on weekends with all guest types; leisure visitors, weddings, and golfers, to name a few. We have shared your comments about dinner with our Executive Chef so that he may look into the matter. We do hope to host your next visit to the Berkshires and wish you a very Happy Birthday.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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751 reviews from our community

Traveler rating
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    36
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (220)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Connecticut, USA
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed May 25, 2010

We stayed at this hotel due to a gift certificate from a family member. What a wonderful surprise to find this magnificent jewel nestled in the Berkshires. Although we could not stay in the mansion, our room in Olmsted Manor was large, clean and beautifully appointed. Our special dinner in the Wyndhurst Dining Room was top quality and prepared to perfection. I would definitely recommend the Cranwell for a get-a-way that is a welcome respite from the mundane of daily living. Whether you play golf, or not, (we do not) the grounds, spa and pool are still worth the stay.

  • Stayed May 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank navykid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
1 review
5 of 5 bubbles Reviewed May 25, 2010

Just visited the Cranwell resort with a small group of 10 people. The staff at the Cranwell couldn't have been more accomodating. From planning to departure, the staff was very attentiive to our needs and ensured we enjoyed our stay. The food was outstanding, along with the service. Some in our group used the spa and some the golf course. Both experiences were first class! Most in our group stayed in the Founders Cottage and were more than pleased with the accomodations. Very nicely appointed.
If you have a group event planned, I'd recommend you check-out the Cranwell Resort. You won't be disappointed.

  • Stayed May 2010, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dave3031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed May 23, 2010

Had a great time celebrating my mother's birthday. The spa was beautiful newly renovated, I believe 6 yrs ago. Staff was so helpful and friendly. The spa facial was worth it. Did not enjoy the warm stone massage. A must place to visit for pampering. Not into golf, did not use that service.

  • Stayed May 2010, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank emcanflyhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed May 22, 2010

service was fine, food was good. but the phone rang 3 times during the night with an automated call advertising spa specials.. 1:30 am, 2: 30 am and 3:30 am..

after 3rd call, i could not get back to sleep - finally had to take the phone off the hook

unfortunately, not relaxing experience

  • Stayed May 2010, traveled solo
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank profit1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CranwellMktg, Marketing Manager at Cranwell Spa & Golf Resort, responded to this review, May 27, 2010
Thank you for bringing this matter to our attention during your stay. We apologize for the disturbance. After receiving your complaint, we immediately dispatched the telephone company to correct the problem. This issue was caused by a phone switch malfunction; we do not send automated calls to our guests. The entire staff at Cranwell strives to provide guests with a relaxing experience and consequently resolved this problem as quickly as possible.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
5 of 5 bubbles Reviewed April 22, 2010

After reading some of the other reviews here I had only booked for one night in case Cranwell did not meet our expectations. Happily, our experience was wonderful. Everyone was very friendly and helpful, our room was spectacular (with sweeping views of the golf course and plenty of space) and dinner at Wyndhurst was superb. Our boys were welcomed on the golf course and had a great time in the swimming pool. The spa was truly luxurious and immaculate. We have stayed at numerous luxury hotels and our experience at Cranwell was not disappointing. We ended up staying an additional night and were sad to leave!

  • Stayed April 2010, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SpringSummer_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CranwellMktg, Marketing Manager at Cranwell Spa & Golf Resort, responded to this review, April 28, 2010
Thank you for taking the time to write a review. We strive to provide superior accommodations and services and are so glad you enjoyed your stay. I have shared your comments with the staff in our Rooms, Food & Beverage, Golf, and Spa Departments. We all hope to welcome you back to Cranwell soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
boston ma
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed April 13, 2010

My girfriend and I booked the spa package (2 rooms, $440 each/one nite includes one spa treatment and $65 food credit. Based on the visual from both the web site and the brochures we expected to stay in a lovely castle in the Bershires....but don't be fooled. The rooms are in buildings some distance from the castle, some rooms older than others but all conveniently connect directly to the spa, fitness center and pool. Disappointed but not deterred we checked into our room (mine had an old smoky smell to it) and from there, off to the spa. The quiet room where guests wait to be called for their treatment was anything but and on this particular Saturday it was really crowded, some guests were even sitting on the floor. The shower/whirlpool area is in need of a good scrub or new tile. The treatments were fine, expensive but fine. Most disconcerting is that my friend and I took our complaints to the spa manager and the desk manager. Both were gracious but unresponsive. A simple gesture of conciliation would have made the overall experience more satisfactory but we left totally aggravated....never to return.

  • Stayed March 2010, traveled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank claudiac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CranwellMktg, Marketing Manager at Cranwell Spa & Golf Resort, responded to this review, April 28, 2010
Thank you for your comments. We are sorry you had an experience that did not meet your expectations since guest satisfaction is a top priority for us. The Accommodations section of our Website does include descriptions and pictures of the various guest houses on our property, which range from a circa 1890s Carriage House to the modern Townhouses along the 1st fairway. We have also recently embarked on an extensive renovation of all guest accommodations, scheduled to be completed later this year. In regards to your comments about our Spa, Saturdays are a very popular day at our facility and we were completely sold out on the day of your stay. We hope you will reconsider returning to Cranwell, perhaps later this year after renovations are complete and on a day when our Spa is not quite so busy. Please contact our Spa Director or Front Desk Manager directly to discuss any specific issues in greater detail.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cranwell Spa & Golf Resort

Property: Cranwell Spa & Golf Resort
Address: 55 Lee Rd, Lenox, MA 01240-2703 (Formerly Cranwell Resort, Spa & Golf Club)
Location: United States > Massachusetts > Berkshires > Lenox
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Lenox
#5 Romantic Hotel in Lenox
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Cranwell Spa & Golf Resort 3.5*
Number of rooms: 114
Official Description (provided by the hotel):
Perched high on a hilltop in Lenox, MA, Cranwell Resort, Spa and Golf Club offers spectacular views for every season. Enjoy one of the largest spas in the Northeast along with elegant accommodations, fine dining, outstanding amenities and exceptional service. Whether your visit is for a weekend getaway, business meeting or stylish wedding or event, Cranwell Resort, Spa and Golf Club offers the ultimate resort experience on 380-acres snuggled in the heart of the Berkshires. ... more   less 
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Also Known As:
Cranwell Resort, Spa & Golf Club Hotel Lenox
Cranwell Resort, Spa And Golf Club
Cranwell Hotel Lenox
Cranwell Resort Lenox
Cranwell Resort Anbd Spa Lenox

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